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Specialist
Banco Santander
New York, NY, United States
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Description
The Specialist, Facilitation delivers practical, dynamic and interactive training sessions for core development programs. S/he monitors participants’ progress and evaluates training effectiveness, whilst managing logistical requirements for classroom set-up, rosters and evaluations. This individual acts as an ambassador in fostering Santander's culture and supporting the development of our organizational frameworks, models and methodologies.
RESPONSIBILITY STATEMENTS
• Aligns training and facilitation efforts to the standards and framework defined for all capability building across dispersed areas of the organization, ensuring alignment across all key stakeholders.
• Continuously monitors and solicits feedback on all learning programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption.
• Gathers and maintains products and supplies inventory.
• Maintains all courses and sessions in HR systems.
• Maintains records of training/instructional activities and evaluates the effectiveness of courses/programs.
• Makes recommendations to constantly improve program quality and customer service to trainees.
• Serves as trusted adviser and subject matter expert to business lines for classroom and virtual training programs.
Qualifications
• Bachelor's Degree in Organizational Development, Communications, Education, Business Administration, Human Relations or a related field or equivalent work experience
• 0-3 years
• Active membership in professional training organization (i.e. ATD) preferred.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality
• Ability to interact effectively and communicate with all levels of the organization, mindful of the culture and diversity of the audience
• Ability to prioritize in a high-pressure, fast-paced environment
• Ability to prioritize tasks and handle numerous assignments simultaneously.
• Ability to problem solve and adapt quickly to changing circumstances.
• Ability to work with diverse range of personalities and express their thoughts concisely/professionally
• Comfortable presenting to a group of people
• Demonstrated experience with Microsoft Office Suite, especially PowerPoint and Excel
• Detail oriented with the ability to work on a team or individually
• Extremely comfortable with quickly learning new systems and processes, Have a customer service orientation with ability to escalate issues when appropriate
• Independent and can take full charge of responsibilities, but not afraid to ask for guidance when needed
• Strong learning and inquisitive skill set
• Strong time management and project management skills; ability to prioritize and handle multiple tasks with concurrent and competing deadlines
• Team player mindset, actively take initiative and have a strong work ethic
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.