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Product and Channel Analyst
First Citizens Bank
Raleigh, NC, United States
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The Product and Channel Analyst will perform business and system analysis for digital channels, supporting strategy team initiatives, and collaborating with other Business Analysts, Program/Product Managers, Operations, and IT. Assist team with implementation and delivery of solutions for new product or channel concepts, enhancements, processes, and roadmap deliverables. Coordinate, consolidate and compile the analysis of channel/product data from multiple internal and external sources. Perform day-to-day operational support and be the first line of escalation for the strategy organization. Establish and monitor operational processes (and related documentation) needed to support all digital platforms and new initiatives. Support adherence to various Enterprise Risk Management programs for the digital channels.
Position Requirements:
Basic Qualifications:
Bachelor’s degree with minimum of 6 years experience (3 years in financial services or IT)
Or
High school diploma or GED with a minimum of 10 years financial services or IT experience
Additional Requirements:
• Ability to quickly understand complex business issues and processes
• Strong communication skills (oral and written)
• Strong quantitative, analytical, and conceptual thinking skills
• Detail-oriented and thorough
• Strong technical acumen
• Strong organization and time management skills
• Adherence to process and methodology requirements
• Strong Interpersonal skills
• Experience in Microsoft Word, Excel, PowerPoint and Visio-
• Ability to quickly make informed decisions and apply sound business judgment
• Ability to manage new tasks, assignments and solutions through multiple business analysts
Other Preferred Qualifications:
-Possesses an understanding of the internet, web application development and system design
-Lean Six Sigma experience or certification
-Financial and/or Accounting experience