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Processing Specialist
Assurant
Springfield, OH, United States
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Description
The Processing Specialist, EDI handles electronic insurance data reports on behalf of our clients, directly impacting the timeliness and accuracy of property insurance coverage. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.
Primary Job Accountabilities/Responsibilities:
Process documents in an accurate and timely manner to ensure proper insurance coverage and client satisfaction goals.
• Review complex electronic insurance data reports and make appropriate updates to the client’s database to ensure regulatory requirements are met and insurance coverage is maintained. Determine when multiple updates are required based upon information received.
• Prepare and transmit wire transfers.
• Identify policy type and determine appropriate action needed. For example: PUD, Townhome, Flood, Wind, etc. Validate and update insurance information via insurance carrier websites.
• Make timely premium payments from established escrow accounts to ensure there is continuous insurance coverage.
• Validate and update EDI exception data following established client procedures.
• Manage time to handle multiple demands and competing priorities in order to meet deadlines and quality standards.
Contact and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
• Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments.
• Demonstrate empathy regarding your work and the impact it has on the client and homeowner.
• Address any questions, concerns, or suggestions in a timely and appropriate manner.
Build and maintain effective internal working relationships and support teamwork in meeting company goals.
• Understand how the Processing Specialist, EDI role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
• Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.
• Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Major Areas of Accountability:
• Ensure proper management of document workflow in order to release EDI payment files based on insurance carrier schedules.
• Become subject matter expert for the client(s) being processed.
• Assume additional responsibilities as assigned.
Qualifications
Required Experience, Skills, and Knowledge:
• High school diploma or GED
• Basic computer skills
• Minimum of one year work experience
Preferred Experience, Skills, and Knowledge:
• Strong attention to detail
• Ability to adapt well to change
• Banking, finance, mortgage lending experience
• Demonstrated ability to work successfully in an environment focused on production and quality