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Mortgage Escalations Specialist
Regions Financial
Orlando, FL, United States
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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Mortgage Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, Mortgage Servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.
Primary Responsibilities
•Researches inquiries and gathers documentation necessary for research and response
•Drafts and edits responses to customer inquiries and gathers supporting documentation to be submitted to the customer
•Notates loans with attorney representation or requests to Cease and Desist communications
•Converse with customer regarding inquiries by telephone
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Requirements
•High School Diploma
•One year previous Mortgage experience
Location:
Hattiesburg, Mississippi
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