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Delivery Lead
Jones Lang LaSalle
Cincinnati, OH, United States
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Regional Delivery Lead
The Regional Delivery Lead is responsible for vendor management, dining operations, cost savings, soft services and personnel management. The role is Client facing and must be able to exhibit exceptional customer service and communication skills while navigating through time sensitive solutions.
Key Responsibilities
Vendor Management
• Involved in enforcement of contractual delivery for vendors within areas of responsibility
• KPI compilation and review
• Responsible for Score carding and overseeing regional delivery along with site oversight; Review of secondary contract performance
• Experienced in contract consultation and renegotiation with vendors while ensuring a high level of compliance
• Highly involved in relationship partnership including leadership with ongoing cadence of regional meetings, involvement in P&G governance and driving site service line ownership and communication
• Tracks vendor delivery on glide path performance to promote collaboration and common goals across all One Team vendors
Regional Dining Lead with Global Center of Excellence Responsibilities
• Owns delivery of the service – though our dining partner - by driving compliance and successful execution of all NA dining operations, initiatives, audits and inspections
• Regularly and effectively communicates with client to provide updates on Master Plan initiatives, technology upgrades/outages, projects, etc., that directly impact the Employee Experience
• Promotes data driven management, reporting and decision making
• Creates and aligns regional strategy & delivery of contract investment
• Drives, consults, supports capital projects and purchases as a liaison between client and contractor
• Represents service line at governance meetings while representing partner QBRs; creates and executes RFPs and SOPs
• Involved in annual scorecards, surveys, escalations and consultations
• Serves as single point of contact with client and ensures global consistency where needed across regions
Cost Savings
• Acts as resource and subject matter expert on all financial management and reporting routines
• Leads team in all client interaction ensuring all goals and objectives are being met. Improve efficiency and effectiveness of Client’s on-time performance, quality, risk, reporting and savings targets.
• Supports ongoing cost reduction programs to reduce operating costs while maintaining desired environments together with agile and cost-effective re-provisioning of necessary soft services to address changes in the Client’s portfolio
• Ensures compliance with portfolio wide initiatives and the coordination of information that pertain to the operating of facilities and services entrusted to us from the Client
• Fosters a culture of continuous improvement and innovation by leveraging business intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that to enhance occupant satisfaction, wellness, safety, and productivity
• Leverage expertise across JLL Platform and off-account teams to support best in class service delivery while also generating thought forward strategic change opportunities
• Act as a consultant to support innovation and initiatives
Regional Soft Services Assistant Lead (Janitorial, Mail and Shipping)
• Creates an accountable, cohesive and customer-focused Soft Services Management team – manage, develop, counsel and lead the team while maintaining motivation, high morale and employee engagement
• Leads overall soft services management to ensure appropriate maintenance of equipment and provision of associated services is executed in a manner consistent with the Client’s global standard processes and professional brand image and compliant with applicable local laws, rules and regulations
• Fosters collaboration within the entirety of the Soft Services and Facility Management teams across the account and across the firm to deliver integrated management services alongside all business lines (Engineering, Transactions, Projects, Planning, etc)
• Involved in regular site auditing while promoting data driven management, reporting and decision making
Personnel Management
• Develops and evolve direct report’s role
• Executes regular 1:1 meetings
• Provides on-going meetings
• Sets and reinforces challenging, but achievable expectations and delivery goals
Qualifications
• Bachelor’s degree or equivalent
• 5+ years facility or soft services management experience with demonstrated ability to exercise proper judgment and leadership
• Knowledge of standard commercial real estate, business and accounting practices
• Proven track record of excellent internal and external customer service
• Successful team builder with strong interpersonal skills and problem-solving ability
• Excellent verbal and written communication skills with the ability to communicate professionally
• High degree of innovation with the ability to work with minimal supervision in a fast-paced environment
• Strategic user of business intelligence, data, reporting & analytics to drive efficiency
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook)
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