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Director of Product Strategy
Quicken Loans
Detroit, MI, United States
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What You'll Do/Need
The Product Strategy Director – Performance Management is responsible for developing and establishing models for sustaining value of a suite of products. This team member drives the requirements and development related to performance management and coaching. The Director understands product and sales trends, conducts feasibility and vendor research in partnership with other stakeholders and drives development projects as required.
Responsibilities
• Be accountable for the overall adoption of performance management
• Be an advocate for driving behavioral coaching with our client-facing teams
• Build a team and deep analytics correlation between metric and KPI data and behavioral elements to drive improvements in client-facing roles
• Own delivery of product strategy initiatives and drive vision sufficient to building and maintaining alignment with stakeholders
• Synthesize primary and secondary research, prepare strategic analyses, produce insights and present recommendations as it relates to coaching and performance management
• Collaborate closely with the product management and business stakeholders to assist in development of a comprehensive roadmap for coaching
• Create and share visual product roadmaps that drive organizational consensus and support
• Collaborate with cross-functional teams for product strategies and execution
• Map goals to high-level initiatives in order to measure progress and ensure product features are delivering unique value for the business
• Lead and develop a team of Product Managers and Product Analysts
• Have a keen awareness of trends – consumer feedback, industry and competitor activity – in order to facilitate product innovation
• Understand enterprise strategies and align the development of products to support
• Formulate and implement longer term vision/direction/strategy for related products maximizing value to the business
Requirements
• Minimum 5 years of product development leadership and team management experience
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Experience with large-scale consumer and internal user technology products and contact center technology stacks
• Strong communication, negotiation and problem-solving skills
• Demonstrated competence in the area of human capital management and human factors management
What You'll Get
• Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
• Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
• Other incentives, contests and rewards, including trips, event tickets, cash prizes and more
Quicken Loans is an equal opportunity employer.