This job has expired, please see additional jobs below
IT Supervisor - (Unified Communications & Contact Center Technologies)
Erie Indemnity Company
Erie, PA, United States
Job Details - this job has expired, please see similar jobs below
Division or Field Office:
Information Technology Division
Department of Position:
Infrastructure Admn & Ops Dept
Work from:
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Closely supervises the work of individual contributors. Accountable for overall performance of a team that is part of a main function, including responsibility a mature IT applications.
• This supervisor role will be responsible for leadership, management, and direction setting as it relates to the Enterprise platforms that make up the Communication and Collaboration services such as Phone Systems, Telepresence, Instant Messaging, and Contact Center technology solutions.
• This role will oversee the team responsible for implementation, support and upgrades to all aspects of the product suites.
• Supervisor will partner closely with various areas of Business Operations to ensure service requirements are fulfilled.
• Experience with Unified Communications and Contact Center technologies or operations preferred.
• ITIL Knowledge preferred.
Duties and Responsibilities
Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Coordinates the daily activities of business or technical support or production team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
Manages relationships with multiple audiences including business and IT partners up to the manager-level. Could manage vendor relationships.
Ensures teams' output meets quality and service level standards set by division and corporate leadership.
Keeps abreast of emerging trends, disciplines and technologies. Provides input into the functional strategy.
Manages to a budget. Provides minimal input into overall divisional budget. Continually monitors expenses throughout the year and revises expectations as needed.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management
Qualifications
Bachelor's degree in a related field, or four year related experience required. Advanced degree preferred. Prior supervisory or leadership experience required. In-depth knowledge of related IT disciplines required. Five years experience in related IT function or five years business experience and successful completion of ERIE's IT Leader Program required. Proficiency with word processing, spreadsheet and database software required. Completion of relevant designations or training preferred.