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Supervisor
Erie Indemnity Company
Parkersburg, WV, United States
Job Details - this job has expired, please see similar jobs below
Division or Field Office:
West Virginia Branch Office
Department of Position:
Claims Department
Work from:
West Virginia Branch Office (Parkersburg)
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Assists the claims manager or Senior Material Damage Supervisor in overseeing the Material Damage Section and handling material damage claims.
Duties and Responsibilities
Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Reviews claim correspondence and provides counsel on further action.
Maintains working knowledge of material damage adjusters' files.
Reviews claims in process on a regular basis and takes appropriate follow-up or closing action.
Directs salvage disposal, reviews reports, payments and buyers. Negotiates with salvage auctions and salvage yards on behalf of the company.
Assists in handling material damage claims complaints and inquiries.
Reviews production results and field office procedures with the Senior Material Damage Supervisor or claims manager to assess adjuster performance and compliance. Implements and monitors related systems and procedures as required.
Assists in handling the maintenance and disposal of company-owned vehicles.
Assists in training branch claims personnel and provides material damage expertise and service to Agents.
Acts on behalf of the Senior Material Damage Supervisor in the incumbent's absence.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Qualifications
High school diploma, or equivalent, required. Two to three years of previous experience in an auto body shop, including writing estimates, or equivalent, required. Three years of previous experience in material damage appraisal work, or equivalent, required. Appropriate license as required by state. Some previous supervisory experience preferred. Position requires the incumbent to serve on Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Valid driver's license and the ability to operate a motor vehicle.