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Small Business Community Relationship Manager
Banco Santander
Brooklyn, NY, United States
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Description
Small Business Community Relationship Managers (SBCRM) lead efforts to promote capital access, financial business planning, and access to small business services within the community that are aligned with Santander Bank, N.A.’s Community Reinvestment Act (CRA), Corporate Social Responsibility (CSR) Programs, and the bank’s Business Banking and Retail services.
SBCRMs are responsible for increasing small business loans and related products in support of community development initiatives designed to assist low and moderate income communities. SBCRMs work with Business Banking relationship managers, retail branches and CSR team to promote access to the Bank’s small business programs and products, along with leveraging and implementing small business and entrepreneurship strategic partnerships with community partners within specific geographic markets.
Primary Duties & Responsibilities
• Build partnerships and activities with community and government based small business and entrepreneurial organizations focused on capital access and business planning within a designated geographic area.
• Leverage internal and external bank partners to increase small business lending, including interviewing applicants to obtain pertinent information regarding their loan needs and referring them to appropriate bank partners.
• Partner with bank’s SBA team to train and enhance knowledge of SBA products and services within the bank’s Business Banking and Retail branches.
• Works with sales and credit team members in Business Banking Division, Retail, and other departments to provide information for prompt processing and closing of small business loan applications.
• Develops referral sources for small business loans and products through partnerships with Retail branches, Business Banking Relationship Managers, and strategic external partners.
• Partner with Bank’s CSR Team to assist in coordinating involvement of Business Bankers in the small business and entrepreneurial community, including volunteer activities focused entrepreneurship within a specific geographic market.
Qualifications
• Education: Bachelors or Equivalent
• Experience - At least 4 years of small business lending and development, U.S. Small Business Administration, or related experience.
• Excellent project management skills, ability to coordinate involvement and build relationships across public, private and not-for-profit sectors.
• Strong verbal and written communication skills and ability to represent the Bank in public and community forums.
• Bachelor’s Degree in Accounting or Business Administration preferred; Credit Training and/or small business banking sales training and experience preferable; Strong Microsoft Office Suite skills, especially Excel and PowerPoint.