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Operations Trainer
American International Group
Houston, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): Up to 50%
Relocation Provided: No
The Trainer reports to the Training Manager.
The Trainers work as a team to provide initial and ongoing training to the Group Retirement processing teams via in-person, video conferencing, written and online training. A strong focus is on the various methods of adult learning to ensure that each person has the maximum opportunity to succeed. The Trainers are responsible for creation and maintenance of all training materials utilizing multimedia content writing skills. The overall goal of the team is to assure the highest quality for each client request while assisting in creating and supporting an effective environment of employee engagement and employee development. The Trainers provide feedback to both individual processors and managers related to individual absorption, personal interactions and performance from the first day of training and continuing through the life of the training. Ongoing training for updates as well as re-training are given the same concentration as the initial training. The trainers also partner with various other teams including the quality assurance team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
Duties and responsibilities
• As an effective and efficient Trainer, your performance will consistently meet or exceed the Key Performance Indicators.
• Your communication with the processing and the quality assurance teams will be professional, concise, effective and encouraging to ensure the highest quality for our clients while ensuring employee engagement in the same.
• Using multimedia content writing skills, you will create, update and maintain all training materials.
• Your training duties will extend beyond the training manual to include individual analysis along with feedback and suggestions to management for additional training for individuals and teams as well as awareness of opportunities related to processes, metrics and client request forms.
What we are looking for
• Bachelor’s degree in a related field or minimum 4 years of related experience.
• Experience working in a team environment.
• Analytical skills that extend beyond the obvious end result.
• Effective communication skills including written, verbal and interpersonal
• Knowledge of defined contribution plans is preferred.
• Adult learning training experience is preferred.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.