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Manager
Huntington Bancshares
Columbus, OH, United States
Job Details - this job has expired, please see similar jobs below
Description
The Centralized Mortgage Disclosures Manager will be responsible for managing a team with oversight of accuracy and delivery of all required loan disclosures from Mortgage Loan Officers, including initial disclosures and all re-disclosure related to the origination of the loan.
• Manage a team of colleagues responsible for accurate data entry of mortgage fees and timely and accurate production of mortgage disclosures.
• Responsibilities include development and maintenance of department procedures and workflows.
• Works in conjunction with the sales, processing, and closing leadership teams to deliver extraordinary internal and external customer service.
• Communicates issues, challenges, successes, and service levels to management and sales staff as needed.
• Ensures staff is kept current on all policies, investor guidelines, and product information.
• Provides training and coaching to new hires.
• Works with current team on process improvements, new techniques and ensures each colleague is meeting performance standards.
Basic Qualifications:
• 7 or more years of processing, regulatory compliance or quality control within retail lending
• High School Diploma
Preferred Qualifications
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Proven team-building and management skills.
• Ability to effectively interact with and manage people.
• Strong knowledge in the use of Microsoft Office Suite
• Ability to multitask.