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Change Management Specialist
TD Bank
Mount Laurel, NJ, United States
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Job Description
• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Leads the change management workstream for programs/projects of significant scale / complexity
• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team
• Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.
• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
• Provides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goals
• Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy
• Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists
• Solves complex problems; leads efforts or partners with others to develop and implement new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of project / program or business objectives for scoped work
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1
Job Requirements
• Undergraduate degree
• Relevant Change Management Accreditations
• 7+ years related experience, working in a project environment
• Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
• Knowledge of current and emerging trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
• Skill in mentoring, and coaching
• Skill in using software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability handle confidential information with discretion
Must be eligible for employment under regulatory standards applicable to the position.
Hours
8:30am - 5pm
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.