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Facilities Coordinator
Jones Lang LaSalle
Palo Alto, CA, United States
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Main Roles and Responsibilities:
• Provides hospitality and support for guests, visitors, and employees at client locations
• Perform walk-through/checklist inspections of client buildings, submit tickets and track to completion
• Use web based work order system to monitor and respond to client and management requests. Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
• Ensure appropriate follow up with customers
• Resolves problems associated with all building services including: janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service.
• Seeks to continuously improve processes, systems and overall client satisfaction, creating new SOP’s at a minimum of quarterly.
• Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
• Coordinates small projects around campus which would need to be done with great organizational skills and communication to all parties involved.
• Helps support facility specific cost savings targets to contribute to the account achieving significant savings
• Supports requests associated with JLL Management, Operations and Financial audits
• Coordinates special events in support of client or JLL
• Assists with the coordination and scheduling of maintenance activities
• Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
• Assist with management/oversight/project management of small remote offices with direction from FM
• Light maintenance work which would include hanging pictures, white boards, ceiling tiles, etc.
• Escort sub-contactors for site inspections and repairs.
• Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office.
• Knowledge of facilities maintenance work to be able to talk with maintenance team, vendors and FM.
• Daily inspections of client buildings and work spaces.
• Create work order for in-house maintenance team to repair.
• Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.
Interactions
• Internal and external clients
• Vendor and supporting suppliers
• Assistant Facility Manager
Technology Proficiencies
• High aptitude for learning new technologies
• Strong Microsoft Excel, Word, PowerPoint, and Outlook skills
• Working with Mac applications
• Web based work order system
Skills/Qualifications
• Undergraduate degree preferred.
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style needed.
• Ability to travel periodically.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com