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Loan Officer Assistant
Bank of England
Braintree, MA, United States
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Mortgage Loan Officer Assistant
Job Overview:
Support one or more high producing Loan Officers and serve as a contact point for Borrower and Retail Operations with the loan origination process. Assist the Loan Officer(s) in documenting and preparing mortgage loan applications/files to meet strict deadlines and compliance. Resolve issues/difficulties across multiple departments while maintaining a high level of customer service to internal and external customers while meeting their expectations. Typical business work hours are 8:00 A.M. to 5:00 P.M. Monday through Friday. This is considered a starting position for the sales force. This position is primarily a learning position where future loan officers can hone their skill. The main duty of this person is to take the extraneous work off of the Sr. Loan Officer, freeing them up to generate more sales. This person will pull and analyze research regarding the property, credit and other aspects of the file. NMLS Licensed individuals in this role will call on the existing database and originate new mortgages. This position is non-exempt.
Essential Education & Experience:
• High School Diploma or GED equivalent required; some college preferred; College degree desired.
• NMLS License Required. (Company will assist in obtaining licensure).
• Intermediate computer skills (MS Office, Mortgage Loan Applications/Software)
• Ability to multi-task and operate in a high-volume, fast-paced environment.
• Ability to collaborate with employees, loan officers and management to resolve issues.
• Ability to set priorities and demonstrate thoroughness and accuracy.
• Flexibility to adapt to change
• Critical thinking skills
• Positive attitude
• Business ethics
• Exceptional customer service skills, written and verbal communication skills including the ability to communicate professionally in front of groups. The ability to demonstrate patience, control, flexibility and maintain quality and high productivity when dealing with customers and changing work demand.
• Must be able to perform essential responsibilities with or without reasonable accommodation.