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Process Management Specialist
Prudential Securities
United States, CA, United States
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Description
The Service Development team is responsible for the successful execution of key strategic initiatives within the Annuities Service organization. The team provides project management and business analysis support including but not limited to business case development, cost benefit analysis, development and maintenance of project artifacts e.g. project plans, testing scripts etc. and project communication.
Key Responsibilities
• Understand the strategy for the organization and drive business projects/initiatives in alignment with the strategic plan
• Manage project deliverables on time, within budget and at the required level of quality
• Facilitate project meetings, including but not limited to setting of the agenda, meeting logistics and maintain all project documentation such as the project plan, issues list, project status reports and meeting minutes
• Provide timely, accurate and relevant project reporting
• Interface with systems developers and business partners; to define requirements, acceptance testing, end user training and system roll out
• Perform analysis to design or redesign multiple, integrated work flows and processes to ensure processes are client-focused, consistent, effective and efficient
• Lead subject matter experts in conducting research and analysis to quantify business opportunities and develop formal recommendations for presentation to management
• Identify, communicate and escalate project risks as appropriate
• Acts as key contact for specific processes and has primary ownership for executing projects and business management for client experience initiatives
Qualifications
• 2+ years Project Management or Business Analyst experience
• Understanding of Annuities’ business and operations is strongly preferred
• Bachelor’s degree or equivalent experience required
• Experience with waterfall and Agile project management methodologies preferred
• Process-oriented with demonstrated strong analytical and problem-solving skills
• Strong communication (written and verbal) and presentation skills with proven ability to communicate with all levels of the organization
• Strong influencing and relationship management skills
• Demonstrated ability to drive multiple initiatives and competing priorities with excellent time management and organizational skills
• Must be comfortable with ambiguity and helping decipher and define key measures of success
• Must be self-motivated, determined, focused and show initiative
• Efficient in Microsoft Office applications including MS Project and Visio