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Sales Support Representative
De Lage Landen
Jacksonville, FL, United States
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DLL is a global provider of asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Transportation, Construction, Industrial and Office Technology industries. We collaborate with equipment manufacturers, dealers and distributors in more than 35 countries to enable businesses to obtain and use the assets they need to contribute meaningfully to the world.
In an effort to better support our customers, DLL is expanding our footprint by opening a satellite office in the Jacksonville, Florida area. We are looking for 4 innovative and hard-working individuals to serve as the single point of contact to our Southeast vendor base. These individuals are integral in maintaining current and future business relationships.
As a Sales Support Specialist, you will be expected to perform the beginning to end process for incoming deals. You will provide sales support, make credit decisions, and fund & book the transaction.
Day to Day:
• Act as a customer advocate to our Southeast vendor base
• Support a portfolio of vendor accounts
• Prepare and review documents
• Perform application entry for incoming phone deals
• Make credit decisions and process documentation exceptions
• Make proactive vendor calls and application conversions
• Activate new contracts and execute vendor/dealer payments
• Assure timely, adequate follow-up of disputes
• Fund and book transactions within required timeframes and required accuracy
• Meet or exceed customer service expectations
• Determine credit decisions using pre-determined rules
• Identify and escalate continuous improvement areas and processing exceptions
• Make Key Decisions
◦ Determine appropriate type of application
◦ Determine if documentation is enforceable
◦ Customer service skills
◦ Escalation of exceptions
◦ Negotiate with customers and vendors
◦ Ensure established transactional pricing targets are met.
*Please note these positions are located in the Jacksonville, Florida area*
• Bachelor’s Degree in a related field
• 1-3 years of Customer Service and/or Sales Support experience
• Financial industry experience preferred
• Knowledge of processes related to Sales Support, Booking/Funding & Credit
• Ability to enter data accurately and efficiently
• Ability to review documents and identify errors
• Ability to identify potential process improvement s and escalate accordingly
• Two working days per year volunteering for a local charity
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Company matching 401k program
• Industry leading Paid Time Off package
• Outstanding Medical, Dental, Vision benefit programs
• One month fully paid sabbatical after seven years of service