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Collateral Recovery Specialist
Santander Consumer USA Holdings
North Richland Hills, TX, United States
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Description
Summary of Responsibilities:
• Under direct supervision of the Loss Recovery Manager, the Collateral Recovery Specialist provides recovery efforts on charged-off accounts through repossession assignments, and reinstatements. This team member has contact with customers, other departments and outside agencies and/or 3rd parties.
Essential Functions:
• Handle incoming calls related to collateral recovery issues.
• Properly document all account activity in the computer system.
• Initiate repossession of collateral when located if the value of the unit warrants recovery.
• Provide agents with all the pertinent information to effectively recover the assigned collateral.
• Ensure all accounts in the specialists queues are worked daily.
• Initiate contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
• Have a thorough understanding of the repossession/charge-off processes.
• Recommend settlements as circumstances warrant.
• Negotiate value and interest to adequately protect SC USAs interest in collateral.
• Determine need to assign accounts to outside counsel based on experience, district guidelines, and written procedures.
• Monitor and follow-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
• Monitor discharged Chapter. 7 Bankruptcy for monthly payments.
• Assist in reporting and tracking of all Bankruptcy processes.
• Assist outside counsel in requested action against debtor.
• Handle incoming calls related to uncollectible accounts and non-collateral overflow.
Other Functions:
• Special projects as requested
• Performs other duties as assigned
• May assist in other related departments as required by business need.
Requirements:
• High school diploma or equivalent
• Three (3) years Collections experience in automobile collections or minimum one (1) year previous Back End (61+ days delinquency) experience with SC USA - One (1) year previous repossession experience
• Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
• Accurate data entry, typing and ten-key skills
• Good verbal and written communication skills
• Interpersonal skills necessary to promote a cooperative team environment and provide good customer service
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Ability to perform basic arithmetic calculations in order to perform duties described above
• Excellent negotiation skills
• Ability to maintain confidentiality
Working Conditions:
• Overtime work may be required throughout the year
• Shifts and/or schedules may change throughout the year as dictated by management and business needs