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Business Analyst
DFC Global Corp
Dallas, TX, United States
Job Details - this job has expired, please see similar jobs below
What do you do?
This is an exciting time to join our team! DFC Global Corp. is looking for an experienced Business Analyst to support and resolve production issues for the product offering. The Production Support Business Analyst will play a major role in supporting the product and development teams. The ideal candidate will be inquisitive, detail oriented, and a systems thinker who will be able to quickly learn our business logic and systems.
What do we need?
You to have an amazing personality and communication style.
That you are super-organized and are a problem solver.
That you take pride in everything that you do, and it shows.
And most importantly that you have unquestionable integrity.
Why work for us?
We invest in our employees, and offer extensive training, and development programs to set you up for future success.
If we sound like a fit, and you’re ready to start an exciting career with an organization that fosters employee growth, apply today!
Job Description
DUTIES/RESPONSIBILITIES
• Responsible for managing and researching production issues that impact the customer experience and provide recommendations for resolution.
• Writes requirements for business and technical needs to resolve production support issues
• Owns the prioritization of bugs/defects on the production support backlog
• Performs analysis to creatively solve problems
• Manages resolutions of production issues from initiation to completion
• Manages communication of production issues and quantifies the business impact
• Works with compliance to review production issues
• Responsible for working with internal and external IT partners to identify and resolve system issues within the established timeline.
• Establishes production support KPIs and product monitoring
• Identify/analyze trends in volume or type of triage requests
• Manages requests from customer care to resolve pending customer issues
Qualifications
EDUCATION
• Bachelor's Degree in Business or a related discipline required.
EXPERIENCE
• Min of 1- 3 years plus demonstrated experience as a business analyst, experience in product/service development in ecommerce financial services.
SKILLS
• Ability to analyze data for reporting and data mining to identify production issues
• Proficient with Microsoft Office and SQL
• Must be a self-starter and able to manage the investigation of issues with minimal supervision
• Highly inquisitive and an eagerness to learn new products and systems
• Experience with JIRA and Agile Methodologies preferred
• Manage production defects from research to resolution
• Experience working in close partnership with technical teams, operations, legal and compliance and other business stakeholders
• Must be detail oriented and have excellent organizational skills
• Excellent time management skills
• Excellent communication skills
• Ability to quickly learn and adapt to a fast-paced business environment