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Project Manager, Operations Acquisition/Service Strategy
Discover Financial Services
Riverwoods, IL, United States
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Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
Position Description:
The Discover Deposit Products Operations Strategy team is seeking an experienced Project Manager to conduct analysis to develop recommendation on strategic enhancements to drive operational improvements in the account originations process. In this role the individual will innovate and drive overall organizational awareness & capabilities related process automation, either through technology or non-technology solutions. This individual will be responsible for ensuring a streamlined and differentiated customer experience, especially for new customers to the bank. This individual should be an excellent problem solver with exceptional analytical, strategic and critical thinking skills. S/he should have experience in managing large, cross functional projects, must be detail oriented, and able to pivot quickly based on changing business needs. This individual needs to have a strong focus on delivering results to meet business goes and deadlines. A successful candidate will have understanding of data modeling practices and have basic analytical skills and be able to work in a dynamic, fast-changing business environment. This candidate will rely SQL and SAS programming languages in their daily responsibilities to help drive efficiencies within the team.
Key Responsibilities include:
• Using strong analytical skills provide insights as well as recommendations supported by quantitative analysis to enhance the customer experience, improve engagement and drive increased completion of self-service methods.
• Identify new opportunities that drive significant improvement to operational performance (customer experience, efficiency and/or revenue)
• Leverage analytics and process improvement methodologies (i.e. Discover LEAN) to provide a data-driven approach to improvements
• Develop comprehensive Cost Benefit Analysis (CBAs) to capture financial impacts of initiatives
• Manage strategy that drives to plan goals, monthly forecasting and overall volume forecasting
• Identify and implement process improvements that enhance the customer experience and improve efficiency
• Identify new ways to leverage data and information to drive insights and better understand customer and employee experiences by interpreting structured/unstructured customers feedback and translating the information to business cases and storylines
• Present opportunities to field and headquarters leadership (Director/VP and above).
• Provide fact-based, compelling recommendations to drive consensus and strategic alignment
• Engage with internal (Product, Field, Web Infrastructure, Marketing and Business Technology) and external business partners, at all levels, to formulate actionable solutions to business problems
• Properly document business processes and procedures when necessary
• Ensure Compliance with policies and regulations through development and oversight of key controls and operational reporting
• Effectively and consistently communicate status and results with management
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Required Qualifications:
• Bachelors Degree (Engineering, Finance, Operations, or equivalent); MBA preferred
• Minimum 3 years of relevant experience-process improvement
• Familiarity with SQL, SAS, Perl scripting and Tableau is a plus
• Experienced user or participant in Agile project environment
• Proven background working in Teradata, Hadoop and other big data environments
• Lean Six Sigma and/or demonstrated process improvement experience a plus
• Excellent communication, interpersonal / business partnering, and organizational skills
Skills:
Using strong analytical skills provide insights as well as recommendations supported by quantitative analysis to enhance the customer experience, improve engagement and drive increased completion of self-service methods.Identify new opportunities that drive significant improvement to operational performance (customer experience, efficiency and/or revenue)Leverage analytics and process improvement methodologies (i.e. Discover LEAN) to provide a data-driven approach to improvementsDevelop comprehensive Cost Benefit Analysis (CBAs) to capture financial impacts of initiativesManage strategy that drives to plan goals, monthly forecasting and overall volume forecastingIdentify and implement process improvements that enhance the customer experience and improve efficiencyIdentify new ways to leverage data and information to drive insights and better understand customer and employee experiences by interpreting structured/unstructured customers feedback and translating the information to business cases and storylinesPresent opportunities to field and headquarters leadership (Director/VP and above).Provide fact-based, compelling recommendations to drive consensus and strategic alignmentEngage with internal (Product, Field, Web Infrastructure, Marketing and Business Technology) and external business partners, at all levels, to formulate actionable solutions to business problemsProperly document business processes and procedures when necessaryEnsure Compliance with policies and regulations through development and oversight of key controls and operational reportingEffectively and consistently communicate status and results with managementPromote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.