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Director of Security - Healthcare
Jones Lang LaSalle
Los Angeles, CA, United States
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ESSENTIAL DUTIES/FUNCTIONS
• The Security & Safety Director shall be responsible for the oversight and direction of all day-to-day operations of the Security Department.
• Manages the Security Program and is responsible for the creation, implementation and standardization of program processes, systems and procedures.
• Provides direct supervisory oversight of the Security Department’s Security Manager.
• Maintains a positive working relationship with the Security Manager and with any designated security shift supervisors for smooth day-to-day administrative and department operations.
• Creates and or updates department policies and procedures, ensures that established systems and processes are in place to address administrative and operational issues.
• Ensures that proper supervisory oversight is in place and monitors security activities to provide protection and protective measures for the hospital buildings and premises, associates, patients, and visitors.
• Responsible for the management of all Security Department functions and related administrative and operational tasks.
• Acts as the primary law enforcement and correctional liaison for the hospital.
• Ensures that work schedules are completed, resolves time-off and vacation issues in accordance with established staffing policies.
• Has overall responsibility for the selection, hiring and dismissal of security personnel. Ensures that staff is in compliance with all stated mandated licenses. Maintains discipline in accordance with policies.
• Evaluates and monitors staff competence through verbal and written documentation and timely performance appraisals. Ensures new hire 90 day appraisals are completed.
• Monitors attendance and tardiness and addresses issues as needed in accordance with attendance policies.
• Ensures that staffing costs are within targeted budget and minimizing use of overtime.
• Assists the Facility Director in preparing and managing the annual department operating budget.
• Conducts complex internal hospital investigations, investigations may relate to internal thefts, personnel matters, assaults, missing property, associate injuries, workers’ compensation, workplace violence, sexual harassment and excessive uses of force on patients.
• Ability to provide training and instruction to the Security Manager, security supervisors and officers on report writing and conducting initial incident investigations.
• Creates and develops healthcare security related training and instruction for security officers.
• Gathers, maintains, documents and conducts analysis of security incident data. Prepares security data statistical reports.
• Responsible for the training and orientating of new security officers. Plans, directs and provides instruction for the department security officer training program and onboarding process. Ensures that all new hire department orientation is documented as required by TJC.
• Responsible for maintaining training records for all security officers and ensures that all security officers are current and compliant with mandated competencies.
• Conducts department meetings and in-service training sessions, develops in-service training and meeting agenda and prepares monthly meeting minutes for posting.
• Provides training and expert advice to hospital associates and leadership on a variety of healthcare security, law enforcement and personal safety issues.
• Responsible to audit and approve staff payroll information for each pay period, ensuring that time and attendance records are accurate and complete.
• Prepares and updates the hospital’s Security Management Plan on an annual basis or as needed as required by TJC. Ensures that the Security Management Plan is implemented and followed through. Appropriately evaluates the Security Management Plan annually by preparing an annual evaluation report.
• Has overall responsibility for the development and oversight of the hospital’s parking management program.
• Conducts an annual security risk assessment for the hospital. Ensures that an annual evaluation and continued assessment is conducted on the security risks and vulnerabilities of the hospital. Provides guidance and recommendations to reduce the identified security risks and provides updated and current information to senior leadership relating to new security risks.
• In collaboration with the Facilities Director, works closely with the hospital’s Risk Management and Director of Patient Safety in dealing with issues involving identified security, patient and safety risks.
• Prepares and or updates security department policies and procedures relative to security operations, security related issues and departmental administrative items. Provides input and information in the creation of new hospital policies and procedures.
• Actively participates as a member of the hospital’s Environment of Care (EOC) committee. Provides information, updates and deals with issues relating to the Security Management Plan of the EOC.
• Assist with EOC rounding, as a member of the rounding team conducts inspections, surveys or site reviews of designated departments.
• Reviews completed security incident reports submitted by security staff to ensure that incidents are properly classified, reports are detailed, concise and accurate. Provides follow up on reported incidents through investigations and notifications to hospital directors, risk management and other leadership. Provides copies of incident reports as required.
• Ensures that department records, reports and files are maintained and current at all times, following records retention policies.
• Attends meetings representing the security department and willingly participates on committees as assigned.
• Maintains and purchases office supplies and security related equipment and uniforms. Deals professionally with various business vendors in the seeking of proposals for the purchase of equipment.
• Knowledge of integrated security systems such as CCTV, communication and notification, access control and various incident and visitor management.
• Chairs the EOC Committee.
• Ensures that the EOC meeting agendas are completed.
• Ensures that the EOC meeting minutes are completed.
• Responsible to properly maintain all EOC meeting agendas, minutes and supporting meeting documents.
• Responsible to ensure that all EOC annual management plans are completed and submitted by responsible plan holders.
• Responsible to ensure that all EOC management plan evaluations are completed by the responsible plan holders.
• Responsible to prepare the EOC annual report for presentation to the site senior leadership and Governing Board.
• Assists with support for the EOC’s environmental safety through the security program conducting certain fire safety tasks.
• Assists the Regional Facility Director, Facility and Assistant Facility Directors with support of the established EOC site program.
• Knowledge of healthcare EOC committee processes, EOC plans development and the process of plan evaluations.
• Experience in leading an EOC Committee, EOC documentation management and proven leadership to obtain EOC Committee results and outcomes.
• Actively participates when time permits in an established chapter of the International Association of Healthcare Security and Safety (IAHSS).
• BA/BS Degree-Preferred
• 5 years of specific healthcare security management experience in a leadership role required, 7-10 years preferred. 2 years of EOC Chair experience required.
• Willing to work long and odd hours.
• Experience working in a matrix management model.
• Excellent interpersonal skills and experience leading and managing a large department staff and large site.
• A functional understanding of the criminal justice system and criminal penal code laws.
• A functional understanding on the legalities of the uses of force, legal arrest procedures and general civil liability.
• Obtain the IAHSS supervisory certification within one year of employment.
• Basic computer knowledge using Microsoft Office Programs.
• Demonstrated investigative and report writing skills.
• Ability to teach, report writing and investigation skills.
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