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Senior Knowledge Management Analyst
Pacific Life
Aliso Viejo, CA, United States
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Job Description
Currently, we are seeking a talented Sr. Knowledge Management Analyst to join the Life Insurance Division in Aliso Viejo. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.
The Sr. Knowledge Management Analyst maintains the Life Division's online knowledge base (OCEAN) by partnering with department management and subject matter experts to ensure they have the most current and accurate processing procedures, job aids and procedural guides.
Key Responsibilities:
• Partner with the business to understand their procedural documentation needs and translate these into effective procedures and job aids.
• Use best practices in writing (original or from a draft), editing, and publishing procedures.
• Coordinate ongoing content review with the business.
• Provide counsel and expertise to department authors regarding procedural documentation best practices.
• Develop/update procedures resulting from Divisional or Departmental projects.
• Provide OCEAN research for audits, market conduct exams, and litigation.
Factors for Success:
• 3+ years of professional procedure writing experience, preferably in life insurance/financial services.
• Strong, clear, and concise written skills required.
• Strong collaboration and communication skills.
• Able to ask questions that elicit pertinent and complete information.
• Ability to quickly gather and analyze information (often unfamiliar) and distill down into workable procedures.
• Self-motivated and accountable.
• Demonstrated computer proficiency in Microsoft Word (including formatting, styles and tables) and Excel. SharePoint proficiency a plus.
• Undergraduate degree or equivalent experience required.
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