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Bilingual Customer Service Representative
Fiserv
Amherst, NY, United States
Job Details - this job has expired, please see similar jobs below
Job Title Bilingual Customer Service Rep (English/French)
About the Company
Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv will be run as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers.
Our contact center is growing and we are looking for positive, energetic and self-motivated candidates to join our team!
Position Purpose:
As a Bilingual Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. Working in a fast-paced and multitasking environment, you will assist customers with their banking and auto loan accounts. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States.
Position Responsibilities:
Responsibilities may include, but are not limited to
• Authenticating account holders, dealers and authorized third-parties
• Process ACH payments over the phone
• Process bank change requests
• Provide payoff quotes to customers and dealerships
• Assist customers with early lease terminations
• Obtain proper mailing address for accounts place in return mail queue
• Process loan deferments
• Perform other duties as assigned
Required Qualifications:
• High school diploma or GED
• Minimum one (1) year high-volume call center experience
• Proven ability to deliver bilingual world class customer service in our customer's native language of French (preferably Quebecois)
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
• Comfort working in a fast-paced, high-volume office setting with great attention to detail
• Enjoys speaking on the phone
• Demonstrated ability to de-escalate customers turning bad experiences to positive ones
• Ability to manage high volume with high accuracy
What's in it for You?
• Paid Training
• Language differential
• Comprehensive Benefits Package
• Monthly Performance Bonus Plan
• Fun, Team Environment
• Food Days!!
• Employment Engagement Events (On-site & Off-site)
• Career Advancement Opportunities
** Pre-employment background, credit, and drug screen required for external candidates.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.