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Operations Manager
Dixon Hughes Goodman
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
Responsibilities
This position will have oversight of the DHGU team’s process optimization, project management, maintains class branding and instructor relationships to enhance overall effectiveness of learning strategies for DHG.
• Defines measurable goals, objectives and metrics that link the University to the most critical business initiatives.
• Responsible for creating and updating key performance indicators (metrics) to track and communicate progress throughout the Firm.
• Manage a sub-team of 3 learning professionals within the University.
• Understand and act upon return on investment of instructor and vendor relationships.
• Primary liaison between HRIS, operations and finance teams.
• Manage relationships with Partners and HR Business Partners ensuring alignment between business objectives and learning strategies.
• Support & coach team members on monthly activities to ensure optimal productivity and efficiency.
• Oversee functionality and reporting of learning technologies.
• Maintain course budgets and organizational investments in designing and delivering learning.
• Research and implement new technologies and product/service offerings that improve the learning process and meet the needs of the University.
• Work in partnership with the University compliance team to ensure compliance with education and industry requirements and license regulations.
• Manage multiple projects simultaneously and serves as team lead for ongoing project management.
• Creates and maintains current protocols for all learning related workflows and processes.
• Serves as primary point of contact for University team on all change-initiatives collaborating with HRIS.
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Qualifications
• Bachelor’s degree from an accredited college or university required.
• 5 – 10 years of relevant work experience required.
• Minimum of 5 years of learning and development experience required.
• Minimum of 5 years of learning leadership experience preferred.
• Proficiency with MS Office required.
• Prior experience with NASBA compliant education environment preferred.
• Excellent consultative, problem solving and interpersonal skills required.
• Excellent written communication and presentation skills required.
• Excellent organizational and project management skills required.
• Previous experience prioritizing, working with minimum supervision, and managing multiple projects concurrently required.
• Previous experience effectively communicating with all employees and all levels of management required.
• Experience managing other professional level employees required.
• Previous experience developing teams and individuals through motivation, team processes and performance management required.
Not ready to apply? Connect with us for general consideration.