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Call Center Representative
Sun Life Financial
South Portland, ME, United States
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At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Job Description:
This position is Monday through Thursday 10:30am to 7:00pm and Friday 9:30am to 6:00pm. Training typically lasts 2 to 3 weeks and the hours will be 8:30am to 5:00pm Monday though Friday.
The Call Center Representative is responsible for handling inbound calls from claimants regarding various claim inquires. These calls are received on multiple toll free lines that support multiple client companies. In addition, the Call Center Representative answers and directs inbound calls on the Disability RMS main line. The Call Center Representative also provides claims-related administrative support.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
Position Requirements and Qualifications:
• 1 year previous work experience required, customer service experience preferred.
• Good communication skills, both written and verbal.
• Good computer skills; proficient in PC environment, with basic skills in Excel, Word and email systems.
Disability RMS offers a substantial benefits package
Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company’s equal employment opportunity policy. It is the company’s policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.
Pursuant to 41 CFR §§ 60-300.44(f)(1)(ii) and 741.44(f)(1)(ii), we hereby notify you of our company policy related to our affirmative action efforts and request appropriate action on your part.
Job Category:Call Centre
Posting End Date:02/12/2018