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Technical Resource Coordinator
Crowe Horwath
Oak Brook, IL, United States
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Job Summary
In this versatile role, the individual will be responsible for performing Computer Assisted Audit Techniques to enhance our current reporting and operational processes for supporting the business unit. Additionally, the individual would be providing administrative and operations support, in the area of Resource Management in maintaining an accurate schedule and maximizing utilization and productivity of the Practice. The individual would develop new ways to analyze data trends for more predictive forecasting and implement efficient processes by utilizing advanced technology that exists in the marketplace, and work with individuals at all levels of our practice. You will get exposure to how we run our business, the skillsets of our individuals, and knowledge around the engagements and type of work we perform on a daily basis. This role reports to the Operations Director for the Risk Business Unit.
Coordinator Responsibilities:
• Develop tools and create reports that analyze historical and current data to provide more predictive forecasting for business decisions.
• Design and develop new and innovative ways to use technology to enhance the current Operations and Resource Management functions and make them more efficient.
• Maintain strong technical knowledge through channels such as internal resources, internal and external education and industry information.
• Review, analyze and maximize the utilization of our people based on their skills and career development goals while meeting the needs of our clients and our business objectives.
• Execute the scheduling function within the Risk Consulting business unit, which includes maintenance of an up-to-date schedule, staff allocation, conflict resolution, alignment of staff career goals, and reporting.
This includes the following:
• Manage daily scheduling requests by accurately updating requests for the Scheduling System.
• Confirm bookings created by Risk resources.
• Review Scheduling System for unsold and sold/unconfirmed bookings to confirm the status with leadership.
• Ensure employee bookings are accurate and do not exceed 100% capacity unless excess time is intentional.
• Manage scheduling conflicts and determine resolutions by working through engagement leadership.
• Primary point of contact for personnel; ensure resources are receiving timely and appropriate feedback staff.
• Collaborate with the People Operations team regarding HR related issues, initiatives and activities.
• Prepare ad hoc reporting to assist in project and people management.
• Participate in scheduling calls with leadership to gather and update the scheduling system for upcoming client commitments.
• Track any moved/removed client work from the system.
• Create placeholders for new employees/interns before they start and work with leadership to fill in their schedule.
• Update schedule system for employee resignations, which includes reassignment of engagements, changing the status of the employee for their last day.
• Review and follow up with individuals and leadership regarding any weekly chargeable variances.
• Respond to questions timely; direct questions to appropriate resources.
• Provide accurate data in a timely manner to the Risk Operations Assistant Director and Leadership team.
Company Overview
Your Journey at Crowe Starts Here:
At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!
Qualifications
Qualifications:
• Bachelor’s degree or equivalent; business, accounting, IT or related area.
• 3+ year’s previous audit or related analytical experience.
• Strong analytical skills; proven expertise/skills in data management.
• Digital dexterity ability; thinking in terms of business design as well as technology architecture to identify and present impactful, relevant information to management.
• Experience with ACL, Tableau, and other software packages.
• Solid analytical skills with the ability to look at the big picture influence and assess how to most effectively analyze and incorporate data.
• Professional services industry experience a plus.
• Excellent interpersonal and communication skills.
• Excellent multi-task management and time management skills.
• Maintain a high degree of confidentiality.
• Strong attention to detail and organization.
• Strong written and verbal communication skills.
• Good documentation skills.
• High degree of professionalism and integrity.
ABOUT THE TEAM:
Risk Consulting is organized by both industry specializations (financial services, healthcare, public sector, life sciences, and technology) and solutions (anti-money laundering, regulatory and compliance, internal audit, digital security, strategic risk, GRC Technologies and third party risk). Our Risk Consulting practice is focused on collaborating with our clients to embed technology and use data to unlock business foresight in order to create a strategic advantage from risk and compliance.
HOW YOU CAN GROW:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and dreams.
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Visit Crowe.com and find out what it's like to work at one of the “50 Best Workplaces for New College Graduates.” Crowe ranked seventh on this Fortune list, in addition to being named one of Fortune’s “Top 100 Best Companies to Work For” and among Fortune’s “20 Best Workplaces in Consulting & Professional Services”. In these surveys, Crowe personnel attribute the following policies to making Crowe a great place to work:
Innovation: Each year, Crowe invests about two percent of firm revenue in new product development funding to develop ideas brought forward by its people. Building upon a foundation of deep industry specialization, Crowe professionals follow a detailed innovation road map to create original, practical solutions that help address their clients’ biggest challenges. This process allows them to see their ideas through from start to finish.
Mobility strategy: Rolled out more than two years ago, this strategy defied the norm of the professional services industry. It allows Crowe personnel to work where they’re most productive – whether that be the office, their home or elsewhere – and wear jeans while they’re in the office. This policy continues to receive great reviews on annual internal employee engagement surveys.
Benefits: The firm promotes healthy living through its internal well-being portal, which allows Crowe individuals to complete wellness activities – such as exercise challenges, healthy eating, doctor visits and mindful lifestyle changes – for gift cards and health insurance premium reductions. Additionally, on top of its healthcare and retirement programs, Crowe recently expanded its paid time off policies for military leave and all new parents.
Community service: Recently acknowledged in the Fortune Best Workplaces for Giving Back list, the firm places a high priority on community service. In honor of the firm’s 75th year, Crowe personnel not only achieved, but surpassed their goal of 75,000 hours of volunteering. We're proud to announce that we volunteered 82,000 hours – giving back to the communities where we live and work. That’s the equivalent of 39 full-time employees at the nonprofits we served! In addition, Crowe has policies in place to align its charitable contributions with the volunteer efforts of its people.
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