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Financial Services Associate
Prudential Securities
El Paso, TX, United States
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Description
A positive attitude, desire to learn and a passion for helping families succeed financially is the recipe for a successful career at Prudential. As a Financial Services Associate, you will join a diverse team of experts responsible for providing an exceptional customer service experience. You will be introduced to the financial services industry, gain skills and abilities, and utilize your knowledge by assisting customers with their unique financial needs. Prudential Financial provides an extensive training program preparing associates to develop technical expertise, process knowledge, and a comprehensive understanding of Prudential’s products and services.
Take an initial step into establishing a career with a Fortune 100 organization. Collaborate with managers, mentors, peers, and quality coaches to develop communication and customer service proficiencies. You will obtain skills that will prepare you for career growth opportunities within in all areas of the organization.
Prudential offers a generous benefits package including:
• Competitive salary with opportunity for an annual bonus based on performance
• Outstanding advancement/promotion potential
• A comprehensive health care plan, available on start date
• The opportunity to participate in company sponsored retirement savings plans(401k)
• Company funded pension plan
• Generous paid time off provided
• Tuition reimbursement
Prudential offers an extensive training program, which includes:
• Paid training for your FINRA Series 6 and 63 registrations and 50 state insurance licensing. All registration fees and materials paid by Prudential (If applicable for role)
• 14-week paid training on Prudential's life insurance products, systems and procedures
• Continuing education credentials paid by Prudential
• Career/Professional development programs to include mentorships and leadership development programs
• Job shadowing opportunities within multiple business units and job functions
• Multiple community service opportunities available throughout the year
• Ability to join several Business Resource Groups
Hours: The hours of operation for the Customer Value Center are 6:00am to 7:00pm Mountain Time. Business need will determine initial shift of successful candidates. Training hours may vary.
Note: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position at Prudential, including their current position if they are an internal applicant
Qualifications
The ideal candidate
Individuals who consistently demonstrate their reliability will appreciate being recognized for their efforts here at Prudential. We are looking for highly motivated professionals, who demonstrate a strong sense of purpose. People with resiliency and who take initiative excel in this fast-paced environment. Your curiosity and passion will accelerate your development as a professional. If you have these and many of the other characteristics and traits below; Prudential may be the place where you will thrive.
• Communicators who enjoy working directly with people in a team environment
• Committed to owning customer issues from start to finish
• Intrigued by technology and assists in identifying opportunities to enhance processes/procedures
• Inquisitive individuals who think “outside the box.”
• Capable of shaping the customer experience and efficiently process transactions
• Keen problem solvers with the ability to demonstrate empathy and understanding with each customer interaction
• Excellent written and communication skills
• Commitment and desire to providing exceptional customer service
• Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences
• Proficient PC skills with ability to multi-task between computer applications
• Bilingual (Fluency in English/Spanish)
We also prefer, but do not require:
• Experience in the financial services industry
• College Degree
• Customer service experience (retail, food service, sales background)
• Contact Center experience
• Series 6, 7, and/or Series 63 FINRA registration