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Program Manager Franchise Risk Management
Visa Inc.
Foster City, CA, United States
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Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
The Franchise Risk Management (FRM) team is responsible for executing a suite of compliance programs that protect the payment system from entities that generate an excessive level of fraud and chargeback activity. The FRM team also leverages proprietary tools, third party vendors and leads from stakeholders to mitigate risks from merchants attempting to submit illegal or brand damaging transactions into the payment system. This role will be responsible for supporting the existing suite of FRM programs and will be directly responsible for building and executing programs to address issuers and agents that generate an excessive level of CNP fraud. The position will also support execution of a fraud reporting compliance program to maintain the effectiveness of Visa fraud detection tools.
The ideal candidate will have a proven record of accomplishment managing risk issues and be capable of driving FRM’s program objectives across the payment eco-system. The applicant should possess strong analytical skills, be able to translate metrics, research, and trends into strategy, and foster positive internal and external relationships. The candidate must be a team player with excellent written and verbal communications skills.
Responsibilities
• Support the implementation and execution of a global issuer fraud-monitoring program
• Enhance effectiveness of Visa’s fraud prevention tools by executing a global fraud reporting compliance program and management of a global fraud-working group.
• Support development and execution of a compliance program to minimize CNP fraud risks presented by payment facilitators, marketplaces and ISO’s
• Support execution of Visa’s merchant and acquirer chargeback and fraud monitoring programs and high risk merchant registration programs
• Monitor and evaluate program operations, processes and practices for quality and effectiveness; identify opportunities for improvement.
• Provide training and documentation to clients to strengthen their ability to prevent and mitigate program violations.
• Contribute to the development and enhancement of Best Practices Guides to address fraud, chargeback, and other risk-related acceptance issues.
• Maintain program documentation and records for review and audit purposes.
Prepare monthly management reports on program status and trends
Qualifications
• Five + years risk management experience in the financial services industry; experience managing acquiring or issuing related risks preferred
• Superior knowledge of factors influencing CNP fraud and / or acquirer and issuer-risk management practices and fraud mitigation tactics.
• Strong analytical and problem solving skills.
• Solid relationship management / communication skills and ability to influence at a senior management level both internally and externally.
• Understanding of Visa fraud reporting requirements and practices
• Proven ability to translate ideas into action.
• Ability to produce and deliver high-quality reports and presentations to internal and external stakeholders.
• Strong teamwork and relationship-building skills with a high degree of ethics and self-motivation.
Education and Skills
• Bachelor's degree or equivalent work experience required, MBA preferred.
• Highly effective written and verbal communication skills
• Highly proficient in all Microsoft Office products (Excel, PowerPoint, DB experience a plus)
• Moderate Financial analysis experience preferred (balance sheet, forecasting etc.)
Additional Information
All your information will be kept confidential according to EEO guidelines.