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Operations Manager
Jones Lang LaSalle
Phoenix, AZ, United States
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Americas Operations & Compliance Manager
The position of Americas Operations & Compliance Manager (P3)will be responsible for managing the operational, governance and compliance requirements for the Americas region (US, CAN, LATAM) of a multi-X financial services account. This role will primarily support the Transaction Management and Account Leadership teams in successfully fulfilling various compliance-related responsibilities that are increasingly required within the financial services industry. Responsibilities include:
Operations/Compliance Management (75%)
• Assuming responsibility for timeliness and accuracy of client reporting, including presentations and various system updates
• Ensuring account teams are complying with internal controls and compliance steps, providing immediate mediation of errors and putting performance plans in place as necessary
• Developing various tracking/reporting mechanisms that actively monitor progress and adherence to compliance and governance requirements
• Supporting account team in fulfilling compliance tasks and associated documentation
• Supporting client audit requests
• Developing best practices and innovations that strengthen internal controls, streamline operations, and improve data management and quality
• Developing and managing Programs, as required, to support client and JLL team needs
• Coordinating activities amongst and between the Global JLL leadership
Relationship Management (25%)
• Communicating with JLL Account Leadership on important issues or areas for improvement
• Attending regular client meetings and conference calls
• Assuming primary responsibility for client satisfaction with operations, internal controls and compliance
• Training and development of team members on account operations
• Overseeing the performance, career development and deliverables for as many as three direct reports
• Participate in client presentations as required
• Providing assistance on global requests as required
Qualifications
• Bachelor’s degree
• Minimum 5 years experience
• Project management and process improvement experience
• Transaction management experience a plus
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills
• Demonstrated client relationship management skills
• Proficient in Word, Excel, PowerPoint, Adobe, SharePoint
• Ability to work well in a demanding environment
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JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com