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Technical Support Representative
Fiserv
Orlando, FL, United States
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Job Title
Client Technical Support Representative, Senior
What does a great (insert position title) do?
As a Client Technical Support Representative, Senior, you will be working with Community Banks and Credit Unions, providing support for tactical issues related to the client’s credit card program, assists in managing strategic initiatives, when required, and supporting a specific segment of the Fiserv systems or software.
Essential Job Responsibilities:
• Under minimal supervision, defines and/or resolves client problems with designated product lines
• Provides contact through telephone support and simulates or recreate problems to provide resolution to client for operating difficulties.
• Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.
• Communicates customer suggestions for enhancements and insures proper handling and follow-up.
• Documents problems and corrective actions/procedures in tracking software.
• Works with development staff to determine problem solutions.
• Attends on-going training to achieve level of technical skill needed to solve more complex problems.
• Performs other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Basic Qualifications for Consideration:
• Bachelor’s Degree in business, finance or related field preferred; equivalent work experience may be substituted accompanied with a High School Diploma/GED.
• One year of experience in the financial services/banking field interacting with clients.
• Knowledge of bankcard/credit card processing concepts.
• Working knowledge of the financial services industry.
Preferred Skills, Experience, and Education:
• Working knowledge of VisionPLUS and Fiserv products/systems strongly preferred
• Must be able to follow established guidelines to accomplish tasks and solve more complex problems.
• Solid computer skills with MS Office Suite and related office equipment.
• Solid organizational and time management skills with strong attention to detail.
• Ability to work independently as well as in a team environment.
• Demonstrated strong customer service skills and communication skills (both written and verbal)
Travel required: 10% Percentage/frequency of travel
Who We Are:Fiserv Credit Card Services provides a full service product offering including (but not limited to) transaction routing, account management, statement rendering, card production and special promotions. Today the product offering includes Consumer, Commercial and Affluent card programs offered to both Banks and Credit Unions
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.