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Trade and Lending Operations Manager
Banco Santander
New York, NY, United States
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Description
Brief Summary: Responsible for managing the Trade and Lending Operations teams at the NY Branch and SBNA to ensure the efficient delivery of Trade & Lending products and services to our existing and prospective clients. Develop and implement best practices in all related processes and procedures. Pro-active leader and team player with the ability to influence and establish positive working relationships across the organization.
Responsibilities:
• Manage the daily operations of the department in an efficient and effective manner
• Establish and maintain an efficient and productive working environment and create synergies between the Trade and the Lending teams.
• End to end responsibility for the entire operational process (including Middle and Back Office functions)
• Innovates re-engineering of operational workflows and the respective system advancement to provide effective operational services
• Ensures the department is in compliance with the regulatory framework established by government regulations and in compliance with the Bank’s policies (HR, Audit, Legal, Tax, Risk and Compliance)
• Establish and maintain an effective relationship with the Global Transaction Banking and Global Debt Financing teams to ensure the department is fully aligned with the business and assist in the restructuring of the department to anticipate future growth
• Create an inventory of operative risks and work in conjunction with IT on feasible solutions to minimize the risk for the business
• Create an optimal and seamless experience for the bank’s clients during the onboarding process as well as for their day to day servicing needs
• Define the training and development plan for staff
Qualifications
Specialized Knowledge:
• Preferably a degree in Business Management or related discipline with minimal 10 years’ experience in the field of which 5 years in managerial level
• Thorough understanding of all Trade and Lending products
• In-depth knowledge of commercial laws, government regulations and the bank’s operational policies and procedures
• Good understanding of trade and lending related workflow technology and related systems environment
• Strong management and analytical skills
• Excellent command of spoken and written English
• Effective communication skills , both oral and written along with solid interpersonal skills
Risk Objective
• Proactively reviews external and internal environment and identifies and raises issues or concerns related to potential gaps in existing processes, procedures, polies, frameworks, etc.;
• Contribution to satisfactory results in audit reviews, compliance reviews, and regulatory examinations (internal/external), Compliance and Regulatory Agency reviews. Responds to, or ensures that assigned team responds to required corrective actions in a timely and complete manner;
• Completes all assigned training (compliance, Bank Secrecy Act, Audit, Code of Conduct, etc.) and reporting requirements within set timeframes and takes appropriate actions to ensure that assigned team meets requirements;
• Adheres to the Code of Conduct, assigned Risk Tolerance or Mandates and all organizational policies and procedures applicable to their role in and takes appropriate actions to ensure that assigned team adheres accordingly; and
• Actively promotes a culture of risk management by encouraging team to embrace appropriate risk practices and supporting team members in fulfilling risk management responsibilities.