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Manager
Mitsubishi UFJ Financial Group
Monterey Park, CA, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
Reporting to a Senior Manager, the Client Implementation Manager is responsible for managing the Client Onboarding and/or Treasury Management Implementation Department. Lead department to become a best in class provider of onboarding and Treasury Management product implementation. Deliver excellent customer experiences through customer touch points: onboarding and implementation. Meet and exceed Service Level Agreements (SLA's) established for partner and customer delivery.
Major Responsibilities:
• Manage new account onboarding, Treasury product onboarding &implementation to provide excellent customer experience.
• Manage the activities within the Client Onboarding and/or Treasury Management Implementation group to ensure quality delivery of new accounts and products to the Bank's customers including tracking and reporting, utilizing tracking and performance metrics to ensure quality and meeting or exceeding client expectations and established Service Levels.
• Responsible for carrying out departmental/ divisional projects and strategic initiatives.
• Coach, counsel and develop staff i.e. hiring and training staff; prepare and conduct performance appraisals; and preparation and implementation of new and updated policies and procedures.
• Effectively manage by monitoring key performance indicators.
• Maintain a high level of employee engagement.
• Ensure entire operation is compliant to all bank policies and regulations.
• Ensure that staff efforts are integrated and aligned with, TBOA market objectives, product development and management, client experience activities and objectives.
• Ensure that staff is knowledgeable about current onboarding and treasury management strategies, treasury management product features and benefits, and technical developments.
• Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.
• Actively participate in any required.
Qualifications
• 10 years of experience in related position required.
• Thorough knowledge of Treasury Management product lines, operations, and services; good knowledge of banking.
• Strong ability to manage performance, accountability and quality control to deliver customer excellence.
• Strong Project skills are essential and the ability to multitask in order to support multiple projects.
• PC knowledge of various software programs, including MS Outlook, Word, Access, Excel, and PowerPoint.
• Requires outstanding communication skills; ability to deliver presentations to all levels of bank management as well as represent the Bank in internal and external speaking engagements.
• Excellent verbal and written skills required.
• Professionalism to interact effectively with all levels of Bank Management and a diverse base of customers is required
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.