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Client Integration Support
Experian
Clearwater, FL, United States
Job Details - this job has expired, please see similar jobs below
Description
In this role, you will provide technical customer service during and after implementation. This position is key contributor to onboarding new customers and works with customers to resolve issues of system performance and capabilities. Communication with customers requires e-mail and telephone contact.
Essential Functions:
• Assists with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
• Provides customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
• Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product effectively, running reports and completing file transfers.
• Provide status updates on assigned work to management and account management staff
• Review reporting data for compliance and work with customers to resolve issues
• Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.
Associate degree, technical school or related degree training with technology application skills including XML, HTTP, FTP, Linux and Ruby.
1. Requires solid basic technical skills with XML, HTTP and FTP, and understanding the roles of IT Operations functions.
2. Candidates must have a fundamental understanding of software product development tasks and workflow.
3. Experiences with product development life-cycle tasks are complementary.
4. Strong ability to interact successfully with both technical and non-technical audiences and proven problem solving skills are essential.
5. Good written and oral communication abilities are a must.