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Treasury Management Implementation and Support Specialist
First Citizens Bank
Raleigh, NC, United States
Job Details - this job has expired, please see similar jobs below
Works directly with Purchasing Card Program administrators on a day to day basis to insure they are satisfied with the level of support they are getting to maximize their Purchasing Card Programs. Also, specializes in the fulfillment, implementation and ongoing support of a significant number of Treasury Services products/services (e.g. Remote Image Deposit, Business Online Banking, ACH, ACH Monitor, CD ROM, EDI, Controlled Disbursement, Positive Pay, ZBA, Sweep).
Position Requirements:
Basic Qualifications:
Associate degree with a minimum of 4 years experience in sales, banking, or financial services.
-Or-
High school diploma or GED with a minimum of 6 years experience in sales, banking, or financial services.
Additional Requirements:
Strong customer service skills.
Excellent verbal and written communication skills.
Knowledge of Purchasing Card Best Practices.
The ability to understand the customer's needs and translate them into a purchasing card structure that will work for the customer.
Knowledge of direction the Payments industry is moving.
Experience with Commercial Card Customer support, Commercial Card operations, or Commercial Card implementation.
Strong PC/Mac skills as well as experience with web browsers and Windows based applications.
Other Preferred Qualifications:
Experience with Purchasing Card, Corporate Card, Fleet Card and or Virtual Card programs.
Experience with working card products and processing systems such as TSYS, FDR, FIS and HP.
Knowledge of Purchasing Card or Corporate Card, Card Management Software, Procurement Software, and or Accounting Software.
Ability to multitask, prioritize and handle customer phone calls and written requests in a fast-paced environment.