This job has expired, please see additional jobs below
Senior Specialist
MasterCard
O'fallon, MO, United States
Job Details - this job has expired, please see similar jobs below
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Specialist, Global Customer Service- (Bilingual- Spanish)
Overview:
• The MasterCard Payment Gateway Services (MPGS) Customer Operations team is responsible for providing support for Transaction Authorization, Transaction Settlement, Customer Integrations, and the full array of Gateway services.
• The team also supports the Gateway software through performing User Acceptance Testing with each Gateway software release and working with Software Engineering to resolve defects.
• This role is responsible for providing integration support to the Gateway APIs including both server to server integrations and browser based interfaces.
• Do you have a wide variety of technical skills and enjoy solving diverse problems?
• Are you someone who builds customer relationships and always strives to exceed their expectations?
• Are you highly motivated to learn new applications, and willing to contribute to the technical direction of the applications?
Role:
• Work with external Acquirers, Processors, and other service providers to resolve issues
• Coordinate with other regional support teams to provide follow the sun support.
• Maintains end to end ownership of an issue, ensuring resolution of the issue with the customer
• Coordinate with other regional support teams to provide follow the sun support
• Engages Technical Services or Continuing Engineering teams for infrastructure and application issues
All About You
• Advanced knowledge of the eCommerce payments process
• BS Degree or equivalent combination of experience and formal education
• Proficient in at least one of JavaScript, PHP, C#, or Java with the ability to read & follow all to a reasonable level.
• Intermediate experience working with Linux in a Command Line only environment
• Intermediate knowledge of SQL and relational database functionality
• Thorough understanding of Web Services APIs, especially via REST
• Advanced troubleshooting and technical analysis skills
• Excellent written and verbal communication skills, particularly in the area of communicating complex technical issues with both technical and non-technical contacts
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.