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Senior Process Improvement Manager
Union Bank
Irvine, CA, United States
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The Director, Process Improvement Manager manages a team that leads critical strategic transformation efforts focused on the business needs to improve internal functions that result in more efficient processes, greater positive client impact, and improved profitability. This leadership role oversees the development and implementation of specific process improvement programs.
Management or Supervision:
Yes
Major Responsibilities:
1. Identify and champion the selection of process improvement activities across the business line. Plan, mobilize, and drive change for complex transformational efforts through leadership experience, tools, and processes. Oversee day-to-day project management and coaching of process improvement team members and of client teams as they implement recommendations. Lead problem scoping efforts that identify major issues and actionable opportunities, conduct root cause analysis, assess alternative approaches, design solutions, and quantify potential bottom-line financial impact.
2. Partner with business leadership, information technology teams and project management staff in developing strategies and implementation efforts that lead to process improvement in executing key initiatives and strategies for the business. Advise and influence senior leaders and business executives on key business decisions and transformational initiatives. Translate business goals and objectives into tactical changes in the use of current technology in daily activities; identify and evaluate new technology opportunities and “to be” operating models that improve efficiency, quality, and the client and employee experience.
3. Lead multiple client projects, including directly or indirectly managing multiple associates / analysts across several workstreams. Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement. Lead working sessions, and senior client presentations; maintain composure and presence in difficult situations. Review cost benefit and return on investment analyses for resource allocation and recommend action plans. Oversee process improvement / project portfolio and manage demand with project priorities and resources available. Identify potential roadblocks and overcome obstacles. Develop team members, serving as a mentor.
Qualifications
Education, Licensure, Year of Experience (and type of work experience):
8-10 years project management and / or process improvement experience, preferably in the financial services industry 5-7 years management experience Six sigma skills are a plus Bachelor’s degree required, advance degree preferred
Knowledge, Skills, Abilities:
Excellent Project Management and leadership skills to support transformational change. Ability to collaborate and build coalitions across functions at the executive level. Ability to challenge status quo and elevate peer thinking. Ability to engage with competitors, vendors, consultants and subject matter experts to identify and incorporate best practices or alternative approaches. Excellent writing and communications skills; understands what it takes to influence others to achieve intended results.
Strong analytical skills:
Ability to develop creative solutions. Understands current regulatory environment. Results oriented leader who continually drives a strong sense of urgency with a demonstrated ability to produce desired outcomes. Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.