This job has expired, please see additional jobs below
Business Analyst
American International Group
Houston, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
We are seeking a Business Analyst III who will Provide subject matter expertise (SME), drive continuous improvement efforts and change management opportunities in support of multiple small to large scale cross-functional projects as part of the Group Retirement Client Care Center Roadmap and Operations Transformation.
The person in this position will be expected to:
• Understand the processes, systems, and the impact of continuous improvement activities and projects on the Client Care Center.
• Ability to handle multiple projects, special assignments and other priorities and adjust work accordingly to meet target deadlines.
• Provides SME experience and representation in projects that will impact the Client Care Center.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
• Provide leadership in cross-functional teams assigned to driving Roadmap initiatives and Operations Transformation projects specific to the Client Care Center.
• Coordinates with IT and business sponsors on business case development and cost/benefit analysis.
• Provides additional set of checks and balance that the initiative/project Sponsors expectations are translated into clear defined scope. Assisting in end-to-end coordination, ensuring the requirements, needs, goals and expectations of the functional stakeholders are met.
• Evaluate all options available and identify the pros and cons of each option as they relate to system processing, business processing, time and cost and recommend the best possible solutions and estimates.
• Work with business units to complete all requirements gathering exercises for assigned projects and produce Business Requirements Definition Document or Feasibility Analysis where necessary.
• Work with project team members and the business to identify sequence, estimate project related activities and produce the required project management schedule.
• Work with IT/QA, business owners and project team members to ensure test plans and test cases are comprehensive.
• Provides guidance on a continuous basis to team members in the areas of project lifecycle, operating procedures, processes and practices.
• Contributes to reporting documentation (Weekly Status Reports, SharePoint updates etc.) so that all administrative coordination points between cross functional departments and projects are informed/updated regularly.
• Participates in project status updates to the team, business owners and executive leadership as appropriate throughout the duration of assigned projects and through post implementation.
What we are looking for
• Bachelor’s degree in related field or 10 years of related work experience
• 2-5 years contact center experience highly desired
• 2-4 years project management
• Experience and understanding of project management philosophies, with practical experience using system enhancement projects.
• Previous direct and indirect people management will help be successful in this role
• Business Analysis Experience
• Knowledge of Project Management/SDLC and tools
• Experience in MS Office applications, including use of MS Project, Visio, PowerPoint
• Demonstrates initiative, perseverance, and commitment in accomplishing objectives.
• Strong analytical & problem solving skills. Ability to identify a problem, analyzes the source problem and recommend viable solutions.
• Ability to communicate information of a complex nature to all levels of management (written and verbal) in easy to understand business language.
• Strong communication skills-oral written and presentation
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.