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Project Manager
American International Group
Houston, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
As a Project Manager you will lead, manage, and provide leadership to the implementation of multiple small to large scale cross-functional projects as part of the Group Retirement Client Care Center Roadmap and Operations Transformation.
Your contribution at AIG
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
• Leads cross-functional team members assigned during the duration of a project to ensure timely completion of project deliverable(s).
• Coordinates with IT and business sponsors on business case development and cost/benefit analysis.
• Ensure that the project Sponsors expectations are translated into clear defined scope.
• Responsible for end-to-end coordination, ensuring the requirements, needs, goals and expectations of the functional stakeholders are met.
• Evaluate all options available and identify the pros and cons of each option as they relate to system processing, business processing, time and cost and recommend the best possible solutions and estimates.
• Work with business units to complete all requirements gathering exercises for assigned projects and produce Business Requirements Definition Document or Feasibility Analysis where necessary.
• Work with project team members to identify sequence, estimate project related activities and produce the required project management schedule.
• Work with IT/QA, business owners and project team members to ensure test plans and test cases are comprehensive.
• Provides guidance on a continuous basis to team members in the areas of project lifecycle, operating procedures, processes and practices.
• Creates risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget.
• Develops reporting documentation (Monthly Status Reports, etc.) so that all administrative coordination points between cross functional departments and projects are informed/updated regularly.
• Communicates project status to team, business owners and executive leadership as appropriate throughout the duration of assigned projects and through post implementation.
• Coach others in the AGILE project philosophy best practices.
What we are looking for
• Bachelor’s degree in related field or four years related work experience.
• 2-5 years contact center experience highly desired
• 5-10 years project management.
• Experience and understanding of AGILE project management philosophies, with practical experience using this method in system enhancement projects
• Previous direct people management will help be successful in this role
• Business Analysis experience
• Knowledge of Project Management/SDLC and tools
• Experience in MS Office applications, including use of MS Project, Visio, PowerPoint
• Demonstrates initiative, perseverance, and commitment in accomplishing objectives.
• Strong analytical & problem solving skills. Ability to identify a problem, analyze the source and root cause of the problem and recommend viable solutions.
• Ability to communicate information of a complex nature to all levels of management (written and verbal) in easy to understand business language.
• Strong communication skills - oral, written and presentation.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.