This job has expired, please see additional jobs below
Collections Supervisor
ServiceLink
Chandler, AZ, United States
Job Details - this job has expired, please see similar jobs below
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
• Manage and maintain daily operations of the Dialer campaigns
• Performs collection activity on accounts when subordinates have difficulty collecting.
• Reviews the department’s collection activity, identifying trends and assessing unit effectiveness
• Receives and resolves customer complaints
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training
• Reviews and recommends foreclosure to the Default Management committee
• Compiles data and generates ad-hoc reporting for Manager
• Provides monthly summary to Manager on departmental performance objectives
• Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
• Three years collection experience in a mortgage servicing environment
• Knowledge of Federal, State and local regulations concerning debt collection regulations
• Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
• Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)
• Working knowledge of contact center database applications
• Experience with Ensemble Pro dialer administration
• Experience utilizing DataViews for reporting
• Knowledgeable in scheduling and volume forecasting
• High level of proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong team player with a high level of professionalism and initiative
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
• Strong negotiation skills
• Strong analytical and problem solving ability
• Ability to organize, prioritize and allocate workload for optimum efficiency
• Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution
• Ability to resolve conflict appropriately and effectively resolve problems