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Supervisor
First Data
Omaha, NE, United States
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Description
As an Operations Supervisor, you will be responsible for:
• The supervision of an operational group
• Overall team performance to meet or exceed company goals and objectives
• Managing the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback
• Full product accountability, including monitoring external defects, incident reports, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate
• Providing coaching and mentoring for team, driving for operational results
• Fostering positive relationships with the team and internal departments
• Ensuring team adheres to established policy and procedures
• High school diploma or equivalent
• Basic PC skills required.
• 2 to 3 years experience in production environment required
• One year previous lead/supervisory experience preferred
First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.