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Portfolio Manager
Union Bank
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
The Credit Card Portfolio Manager is responsible for developing and executing direct portfolio stimulation and growth campaigns for credit and debit products. The role will support the planning, development, and implementation of portfolio growth tactics, existing customer management strategies, and the overall management of pricing initiatives and utilization promotions.
Major Responsibilities:
Portfolio Strategy and Program Management
• Create portfolio management strategies to maximize portfolio growth across all customer contact points, including statements, customer service, direct/ e-mail, online/digital, and branch. Collaborate with Product, Credit, Marketing, Finance, and Operations business partners in the execution of such strategies.
• Design, develop, and oversee customer management programs including:
◦ credit line increase programs
◦ new and dormant account activation
◦ account upgrade strategies
◦ balance build campaigns
• Accountability for all credit card balance transfer programs for new and existing customers.
Portfolio Expense and Rewards Management
• Accountability for portfolio yield management and pricing initiatives including seasonal promotions and utilization campaigns.
• Accountability for the management of all customer rewards programs, including responsibility for rewards expense budget and reserve, pricing of offerings, promotion, and working with third party partners including fulfillment agencies.
Risk Management
• Partner with credit risk to strengthen control strategies, enhancements in credit policy, and portfolio-wide analytics and reporting.
• Partner closely with risk teams to identify opportunities within current credit strategies to optimize risk/reward trade-offs.
Qualifications
• 7+ years of experience in unsecured lending with focus in credit risk, marketing analytics, or portfolio analytics.
• Experience in credit card lending, TRIA, or Adaptive control strategy management preferred.
• Excellent and effective verbal and written communication skills.
• Excellent managerial and leadership skills.
• Comprehensive knowledge of Credit Services and the environmental conditions in areas where the Bank does business.
• Proficient in all Bank products and services and alternative delivery channels within a retail bank.
• Ability to make decisions independently and obtain maximum staff performance.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.