This job has expired, please see additional jobs below
Business Support Analyst
Equifax
Alpharetta, GA, United States
Job Details - this job has expired, please see similar jobs below
• Job Title:
Business Support Analyst
Position Summary:
As a Business Support Analyst, you will perform post-production support functions for both customers and internal teams. The Business Support Analyst is essential to analyzing, diagnosing, and solving customer issues while independently leveraging other resources within Equifax as required. The Business Support Analyst position is responsible for the ongoing support of USIS (IFS) applications in production.
As part of the Business Support Analyst Team, you will interface directly with customers and Equifax technical, operations, and business teams to resolve and complete customer requests.
Additional responsibilities of the Business Support Analyst include:
Develop and maintain positive relationships with key customer contact
Address system incidents, informational requests and other support with a sense of urgency and due professional care
Perform outbound communication and notifications related to USIS IFS applications
Basic SQL Database familiarity to write and execute queries for research purposes
Transition customers from project teams to post-install support team
Provide prompt and courteous service to external customers, internal business and IT partners
Maintain and update request information within the request tracking/ticketing system
Implement customer support best practices
Maintain customer application run book
Research, investigate and analyze requests with minimal oversight or guidance
Education:
4-year degree Technical degree desirable (examples: IT, MIS, CS) vs. liberal arts, unless candidate has a minor in a technical discipline and/or solid experience and knowledge is demonstrated Degrees from technical institutions will be considered in conjunction with sufficient demonstrable experience Alternate experience e.g. military service will be considered with sufficient demonstrable experience
Core Competencies of the Business Support Analyst:
Ability to learn Equifax tool set required to perform job Ability to learn Equifax products and related industry knowledge Communication: There will be extensive customer contact and communication
• Ability to explain information and resolutions to customers
• Ability to communicate with internal teams in research / resolution process
Problem-solving Critical thinking Exceptional customer service and follow-up skills, energetic with positive attitude
Required Skills of the Business Support Analyst:
5+ years of experience Technical knowledge: Jira and/or Confluence, Unix, Oracle, Java, XML
• Ability to read XML
• Ability to decipher log files – use them to troubleshoot issues
• Ability to access data in a DB
• Ability to access info on a Unix box
• Infrastructure knowledge such as Network, Webhosting and Database
Customer facing experience Microsoft Office Suite (Word, Excel, and PowerPoint) Technology knowledge – General understanding of software systems, servers, databases, network, operating system and client side technology Must be able to own and see tasks through to completion without significant guidance Demonstrate proficiency to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning
Primary Location:USA-Atlanta JV White
Function:Function - IT Development and Client Services
Schedule:Full time