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Sales Support Associate
Allstate
Northbrook, IL, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Family Summary
The Sales Support Team provides processing support and expertise to internal/external customers and business partners. Utilizes a wide variety of systems and applications to onboard, terminate, and process changes for Encompass Independent Agencies.
Job Summary
The Assoc III evaluates and processes moderately complex tasks to support the Encompass Independent Agencies. Utilizes a wide variety of systems and applications to investigate and process the requested changes.
Key Responsibilities
Processes business related functions in accordance with applicable compliance and regulatory guidelines:
•Performs moderate to complex agency changes which require interpretation and application of business best practices
•Collects and evaluates documentation to properly process agency and producer appointments and system log ins
•Prioritizes work intake to ensure completion of the most value-added tasks first
•Maintains, reports, and manages daily work condition
•Researches and reports agency set up issues
•May assist sales leaders with internal/external customer and agency calls as needed, including basic problem solving and servicing
•Responsible for quality and quantity of sound decisions around processes and issues within the scope of day-to-day responsibilities
•Supports the implementation of strategic team objectives
•Inputs and maintains data integrity in Company databases and systems
Interacts with business partners and agencies:
•Interacts in written and verbal form with internal and external business partners
•Presents moderately complicated information with guidance and direction
•Communicates effectively (both written and verbal) during routine circumstances
•Applies effective communication skills to provide service, coordinate information and collaborate with others
•Listens and asks questions to solicit feedback to understand needs and provide services
•Obtains facts and explains routine information to team members, sales leaders, and agencies
•May assist in preparation of agent-facing communication
•Sends communication through fax, email and US mail
•Reviews and responds promptly to email messages, correspondence, and phone calls
•Attends and participates in team meetings and training sessions as appropriate
Compliance:
•Maintains agent files and validates that all files contain the required documentation for compliance with all audits conducted by applicable Departments of Insurance
•Creates, updates and maintains agency license information for agencies appointed with Encompass as required by law for all agencies and their respective licensed employees
•Ensures compliance with the regulatory requirements, as well as Company policies and standards, in conjunction with designated agencies
•Complies with requirements concerning safeguarding Personally Identifiable Information
Job Qualifications
• Prior customer service experience required
• Prior insurance experience preferred
• High school diploma required; some college experience preferred
• Knowledge of agent contracts, compliance requirements preferred
• Experienced in Microsoft Office products required, including Excel, Word and Outlook;
• Ability to effectively communicate with others at all levels in everyday situations
• Ability to interact effectively with internal and external customers
• Excellent customer service skills required, along with strong communication skills, including basic business writing, listening, telephone, and relationship management; strong emphasis on verbal (telephone) and written (email) communication skills
• Effectively uses judgment to independently solve problems by applying knowledge and experience when addressing issues
• Ability to organize and plan work, with acute attention to detail
• Perform other duties as required
• Ability to collaborate and develop effective internal relationships across business functions
Level Guide:Please refer to the Allstate Level Guide on MyHR Knowledge
Regular, predictable attendance is an essential function of this job
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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