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Senior Program Director
Manulife Financial
Boston, MA, United States
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Description
Job Title: Senior Program Director
Reports to: Head of Strategy & Transformation
Location: Boston, MA
Job Summary:
The overall mandate of the U.S. Division Strategy and Transformation group is to partner cross-functionally to define, champion, and drive divisional goals in alignment with John Hancock/Manulife strategic objectives and client/customer needs. The Program Director is an integral contributor to this mission; partnering across business lines to provide direction and guidance to multiple project teams across Business Units; ensuring projects are completed on time, within budget and meet quality assurance criteria. Program Directors are accountable to the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with divisional goals. This is a high-profile senior role requiring regular interaction with management across several lines of business which comprise the US.
This role reports to the US Head of Strategy and Transformation.
Key Accountabilities:
Program Execution (80%)
• Drive strategic initiatives fundamental to the success of the US strategy in partnership with business sponsors and teams; ensure business benefits are realized within set paraments of time, budget, etc.
• Partner with leaders across the US division to ensure strategic program goals are translated to measurable action plans; communicate and drive action plans balancing resource and funding capacity constraints
• Serve as a thought partner to senior leadership and business partners; drive a client experience focus throughout all programs and challenge teams to innovate beyond current business norms
• Develop and manage an integrated plan for assigned program, ensuring key program metrics and success criteria are developed and achieved
• Oversee all elements of the strategic program, ensure a complete solution is delivered which considers the evolution of roles, process, technology and data; partner with change management resources to drive business readiness across the organization
• Serve as a primary point of escalation and solutioning for project teams within assigned program; liaison with business teams, leadership etc. to quickly resolve issues
• As necessary deep dive into projects to remove roadblocks and solve emerging issues; this may include facilitation of workshops, analysis of outside partnerships, resource planning, financial management etc.
• Ensure financial objectives are met through the active forecasting of requirements; preparing of annual budgets; scheduling expenditures; analyzing variances and initiating corrective actions
• Lead program management activities such as milestone and impact planning, progress reviews and approvals, budget planning and management
• Develop, motivate, mentor and challenge project teams (indirect reports)
• Act as a change agent to build awareness/vision
• Communicate/present consolidated key insights to Program Sponsors and Senior Management audiences/stakeholders that assist in the understanding of overall health and performance of the program, and any required actions or decisions
• Identify and negotiate project resources across business units
• Manage and monitor program financials
Stakeholder Management – 20%
• Leverage deep industry knowledge to effectively partner and collaborate across business and functional teams at all levels
• Engage teams in transparent discussions around progress against assigned program; ensure awareness and understanding via strong relationships enabled by trust
• Partner closely with Finance professionals to ensure program financials align with targets
Job Requirements:
• Proven experience leading complex, multi-year programs within the financial services industry
• Proven experience driving innovation within well-established organizations looking to move to the next level of success
• Proven experience working with cross-functional agile teams and projects
• 10+ years of program management experience
• Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives
• Excellent critical thinking and problem-solving skills to form actionable plans. Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change
• Highly self-directed and comfortable thinking through disparate processes, systems, solutions and areas to leverage enterprise linkages to support successful change
• Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships
• Strong ability to presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives
• Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management
• Excellent customer focus and commitment to quality while still meeting deadlines
• Strong financial acumen, with an ability to understand key metrics and their relation to business drivers
• Bachelor’s degree in Business Administration, Economics, or equivalent
• PMP and/or CSM preferred
Decision Authorities:
• Prioritizing and reprioritizing project deliverables aligned with business unit goals
• Prioritizing and reprioritizing work deliverables
• Prioritizing and driving risk and issue resolution
• Prioritizing and management financial plans associated with programs
• Managing and influencing cross-functional teams and resources
About John Hancock Financial and Manulife
John Hancock is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $1 trillion (US $754 billion) as at March 31, 2017. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at manulife.com.
The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at johnhancock.com.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
*LI-JH