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Interactive Solution Specialist
First Republic Bank
San Francisco, CA, United States
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Overview
First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
The Interactive Solutions Specialist is ultimately responsible for the bank’s digital signage network. The candidate will work closely with internal organizations and third party vendors to ensure that optimal operational of all interactive initiatives.
Responsibilities
• Maintain the bank’s digital sign network.
• Monitor the digital sign network with internal departments and vendors.
• Publish approved content to the digital signage network.
• Work with vendors to resolve digital signage issues.
• Uses independent judgment in making critical decisions.
• Complete assigned tasks.
• Directly work with business units.
• Actively seeks technical training.
• Attends meetings when necessary.
• Maintains a flexible work schedule.
• Performs other duties when assigned.
• Qualifications
• Requires working knowledge of the Microsoft Office suite of applications
• Requires familiarity with project management principles
• Must possess a general knowledge of all bank operations
• Must possess excellent written and oral communication skills and the ability to clearly define projects, objectives, goals, schedules and assignments
• Must possess the ability to work effectively with business personnel at all levels as well as with outside vendors and contractors
• Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times
• Must be able to exercise independent judgment under minimum supervision
• Requires a four-year college degree
• Requires HTML5 and javascript
• Physical Requirements:
• Vision must be sufficient to read data reports, manuals, and computer screens.
• Hearing must be sufficient to understand conversation at a normal volume, including telephone calls and in person.
• Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and /or directions.
• Must be able to travel as needed.
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