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Support Manager
Union Bank
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
Reporting to the Community Bank Support Services Manager, this position is responsible for the direct and remote supervision and coordination of the daily activities performed by the Community Bank Support Services employees, (Division Support Officers and Division Support Specialists). Support activities include the testing and monitoring of branch adherence to policy, procedures and regulations to ensure the operational integrity of branch offices meet requirements set by the Bank and its Regulators. Monitoring and testing may include other operational areas supporting the Community Banking Branches, as required.
This position will be responsible for coaching and managing the performance of Support Service employees; ensure their activities are completed timely and accurately while identifying and reporting operational deficiencies identified through testing and monitoring activities. Also responsible for identifying opportunities within the branch and operational environments to streamline/transform processes which result in improved efficiencies, reduced costs and increased system capabilities. May manage up to 18 Support Services team members.
Major Responsibilities:
60% - Supervision and Work Direction of Support Services team Responsible for the direct and remote supervision of a team of Support Services employees, actively monitoring, coaching and inspecting to ensure performance expectations are met/exceeded.
Responsible for the interviewing, hiring and termination of staff; setting work schedules, coaching and performance management. completion of performance reviews and salary recommendations. Responsible for ensuring staff comply with all wage and hour regulations. This includes reviewing employee timecards for accuracy and ensuring all meal and rest periods are taken as required.
Ensure all team members possess a strong working knowledge of, and adhere to, all banking regulations and Bank policies and procedures. Provide guidance to Support Services employees in handling complex issues by providing solutions, options or decisions in a timely manner. Conduct branch visits with Support Services employees to determine development opportunities related to their testing and monitoring activities performed.
Conduct additional branch visits as deemed necessary due to high management turnover, below-standard Control, Testing and Evaluation (CTE) Reviews or as requested by Division Operations. Provide growth and development opportunities to staff. Support all Bank initiatives as required.
40% - Operations/Risk Management: Provide oversight and monitoring of branch adherence to policy, procedures and compliance requirements through Support Services testing, monitoring activities and CTE and Independent Risk Monitoring Group (IRMG) review results. Report operational deficiencies identified through testing and monitoring to the appropriate area responsible for the oversight of branch operational integrity.
Review Branch action plans to ensure remediation activities address identified risks and opportunities and follow-up testing occurs as deemed appropriate. Participate as a Subject Matter Expert (SME) on projects, as needed.
Qualifications
• 5+ years' experience of increasing responsibility in bank operations, management and/or other risk management functions in a financial institution.
• Comprehensive knowledge of Bank's operational risk policies, procedures, and risk philosophy, as well as thorough knowledge of bank personnel policies, procedures and systems.
• Excellent interpersonal and organizational skills.
• Excellent communication skills, both oral and written. Must be flexible and able to balance several priorities at once.
• Strong analytical skills and good judgment.
• Advance knowledge of operational functions, systems, policies and procedures.
• Ability to travel frequently within assigned geographical territory.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.