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Facility Operations Manager
Jones Lang LaSalle
Bellevue, WA, United States
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Responsibilities include:
• Master Service Agreement (MSA) management
• Key performance indicator (KPI) development and alignment for tracking, reporting and improvement action planning across all functional leads and disciplines.
• Responsible for providing management with an in-depth understanding of key business drivers and enhanced decision support through financial modeling, analyses, compilation of data/metrics and performance reporting.
• Shaping and deploying a process management mentality that focuses on leveraging JLL best practices and Client specific requirements.
Job Requirements
• Deep understanding of contract key performance indicator and reporting requirements. Ability to discover potential conflicts and to develop effective solutions.
• Lead the strategic planning and statistical and financial modeling of assumptive scenarios in support of key business decision-making
• Identifies tactical and strategic opportunities, gaps, and financial risks through collaboration with cross-functional teams
• Participate in ensuring internal reporting compliance with company policies and procedures (i.e. SOX, SSAE16)
• Evaluates and communicates financial and operational performance results, and participates in the development of formal recommendations and presentations to client's leadership team and business partners
• Work with JLL’s One View team to design an efficient, effective SLA and KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA
• Work with client and JLL Account Leadership team to design and implement monthly quarterly and/or annual reports, governance decks, etc. used to track JLL’s performance
• Working with service line leaders to develop processes that integrate our teams resulting in improved performance for the client. Coordination of RACI development for critical processes.
• Working with Sourcing, evaluate approval/selection processes to ensure value to the client, and speed of implementation as well documenting the cost savings obtained from our Sourcing group.
• Promoting and enabling importing and exporting best practices to and from JLL
• Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve. Develop process and documentation of continuous process improvement and value add the Account Team brings to the Client.
• Gather data, develop/maintain databases, query tools and reporting templates.
• Interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions.
• Evaluate data into information, information into action and action into value for Jones Lang LaSalle and the client.
• Coordinate completion of Transformation commitments for each service line.
• Provide direct support for SOP Transformation initiatives:
• Assist with gathering and presenting best practice examples of new service model initiatives and portfolio metrics
• Conduct client feedback sessions and track resulting tasks to advance goals
• Assist with report design/ generation and technology/automation in support of data-oriented tasks
Qualifications Required
• The ideal candidate will have 2-5+ years of relevant work experience
• Bachelor’s degree in Accounting or Finance; MBA a plus
• Strong financial/analytical skills with proven capabilities in financial modeling
• Excellent computer skills including proficiency in Excel, Word, Outlook and PowerPoint. Experience with Microsoft Access is a plus
• Proficiency in computer-based accounting applications required. Experience with JDEdwards World or JDEdwards EnterpriseOne platforms is a plus
• Strong organizational and coordination skills
• Self-starter, team player, with ability to bring alternate points of view to the discussion and analysis
• Advanced presentation and communication skills (oral and written)
• Demonstrates consistency in values, principles and work ethic
• Ability to work independently and within a team to build relationships and interact effectively with business partners
• Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload
• Understanding of and commitment to client services
• A desire to work within a diverse, collaborative
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