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Escrow Manager
First American
New Smyrna Beach, FL, United States
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Essential Functions
• Oversees branch operation’s profitability, including goal establishment, communication and execution. Monitors and reports on profitability of assigned area/branch. Interprets financial data and makes adjustments in order to manage expenses and achieve profitability.
• Manages a staff with responsibility for coaching, mentoring, hiring, and training of all branch escrow staff. Delegates assignments, provides development opportunities. Manages workflow and resolves escalated issues.
• Aligns branch goals with business unit goals. Provides input to senior manager.
• Develops and monitors branch metrics, reporting information to senior management and provides recommendations for policy change based on branch results.
• Develops new and repeat business through bankers, brokers and agents.
• Maintains existing client base and manages ongoing client and business challenges.
• Works with internal and external customers to manage all aspects of a sale, resale or refinance escrow transaction. Answers questions and provides guidance regarding products, services, policies or specific transactions.
A successful candidate will have the following skills and experience:
• Proficient computer skills
• Specialized knowledge in one or more escrow product areas
• Basic accounting/finance skills to be able to understand and interpret financial statements
• Strong supervisory and administrative skills
• Customer Service orientation – responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Detail orientation; organized
• Problem solving skills
• Planning, analytical and negotiation skills
• Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
• Teamwork – balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
• Written Communication – writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Bachelor’s Degree or equivalent combination of education and experience
• 5-8 years experience as an Escrow Officer
• 4+ years of supervisory experience
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.