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Claims Facilitator
Erie Indemnity Company
Murrysville, PA, United States
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Position Summary
Under minimal supervision, settles routine claims within limits of authority.
• This position is being reposted due to changes in the qualifications.
Duties and Responsibilities
• Processes first party automobile, third party clear liability automobile and low severity propertyclaims within limits of authority. Contacts Policyholders
and/or claimants, verifies coverage, sets reserves, requests claim checks and settles claims.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Prepares correspondence, forms and related materials.
• Reviews all pending claims/activities on a regular basis.
• Handles inquiries from Policyholders, Agents, insurance carriers,claimants and others.
• Enters loss information into claims system.
• Supports new Employees by providing mentorship or training.
• This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Ability to Manage Complexity
Detail Orientation
Developing And Maintaining Relationships
Flexibility/Adaptability
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Service Orientation
Time Management
Qualifications
High school diploma or GED and one year of related claims handling or customer service experience required; or Bachelor's degree required.
Pursuit of general insurance education preferred. Ability to obtain license as required by state within 90 days of employment in role. Completion of
LOMASelect tests required. Passing score on LOMASelect tests preferred. Position requires incumbents to provide support for property claims during periods of heavy volume.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely