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Collections Manager
SWBC
San Antonio, TX, United States
Job Details - this job has expired, please see similar jobs below
SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.
Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.
SUMMARY
Manages the staff and activities relating to the collection and adjustment of severely delinquent accounts to include the handling of the day-to-day staffing and personnel issues exercising discretion and independent judgment with limited supervision; serves as primary point of contact for clients for any operational questions or issues; performs all client reporting and service level deliverables; and performs Collector file reviews to ensure work standards.
Work Schedule: Must have flexibility to work an 8 hour shift up to 11 pm if needed.
ESSENTIAL DUTIES
• Manages the staff and activities involved with severely delinquent account collections to include monitoring and verifying work schedules and attendance records; conducting performance evaluations; providing coaching, counseling, and discipline; and resolving personnel related issues.
• Serves as primary point of contact for clients for any operational questions or issues.
• Performs all clients reporting and service level deliverables to include ensuring collection goal attainment.
• Performs Collector file reviews to ensure department work standards are being met; and establishes and maintains effective communication with financial institutions to ensure client expectations are being met.
MINIMUM REQUIREMENTS
• Must have an Associate’s Degree in Business, Finance, related field, or equivalent experience.
• Must have at least five (5) years overseeing and managing collection processes and procedures, which includes at least two (2) years of charged-off debt collections, preferably in a third-party agency environment.
• Must have extensive knowledge of consumer laws and collections regulations including Fair Debt Collection Practice Act (FDCPA).
• Must have proficient negotiation skills.
• Must have extensive experience collecting severely delinquent, charged-off debt.
• Must have excellent interpersonal, organizational, and communication (both written and oral) skills.
• Must have excellent analytical and problem resolution skills.
• Must be able to work under stressful conditions while maintaining professionalism and enthusiasm.
• Must possess a working knowledge of personal computers to include MS Word and Excel.
• Must be able to sit for long periods of time analyzing, executing, updating, and validating business reports and/or collection accounts.
• Must be able to travel locally and/or nationally.
ADDITIONAL INFORMATION
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users.
SWBC offers an excellent employee benefits package that includes: 401(k) with company match, medical/dental, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies. SWBC also provides opportunities for professional growth. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.