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Program Manager
Zurich Insurance Group
Oklahoma City, OK, United States
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Job Summary
Manages a group of staff; Plans and controls day to day project tasks and budgets; Adheres to IT governance; Manages relationship with immediate environment, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for a large scale project, including risk, quality, change management, schedule, and financial management; Accountable for development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Responsible for project level planning, monitoring and reporting.
Essential Job Functions
• People Focus: Leads a very small group of specialists who perform standard tasks. Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination.
• Planning + Controlling: Oversees the planning and controlling of a single task / project on a day-to-day basis including project budget.
• Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity.
• Governance: Adheres to organizational governance.
• Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamwork.
• People Focus: Leads a group of specialists who perform complex tasks.
• Planning + Controlling: Oversees the planning and controlling of multiple tasks / multiple projects on a short term basis (1 year) and owns cost center budget.
• Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity.
• Governance: Implements organizational governance.
• Relationship Management: Handles specific customer challenges (escalation).
In addition to:
• Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures.
• Works with business unit to define critical business needs and arranges appropriate resources.
• Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers.
• Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level.
• Is responsible for project level planning, monitoring and reporting on project performance.
• Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews.
• Liaisons with the Application Architecture team, ISP, third parties, as necessary.
• Performs as the team lead / supervisor, where assigned.
• Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
• Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.
Education Requirements:Bachelors degree or equivalent or specific relevant experience.
Experience Requirements:
• Level II: 4 years experience in an IT environment, including 1 year in a supervisory role or 1 year as a Program Manager I.
• Windows application development experience with .NET framework, C# and VB.NET.
• Web application development experience with ASP.NET and/or ASP.
• Working experience with Oracle Database or similar.
Special Skill Requirement
• Experience with Box for Business.
• Integration of enterprise applications with SOAP/REST web services and MQ Messaging.
• Experience with Enterprise Content Management with FileNet P8, FileNet Image Services and FileNet Capture or similar.
• Experience with image capture software IBM DataCap or OpenText Captiva or similar.
• Experience managing remote workers.
• Experience with Print Fulfillment.
• Experience with SDLC methodologies, specifically SAFe Agile and DevOps.
• Excellent written and oral communication skills in local language.
(Internal Title- Program Manager II)
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.